Customer Service Coordinator / Dispatch

Job Description

Job Description

Who is Tech Electronics?

We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with nine offices across the Midwest.

At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.

Why Tech Electronics?

At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today.

We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you!

What's in it for you?

• Health, Vision & Dental Insurance on DAY ONE
• Company cell phone
• Paid Time Off & Accrued Personal Time
• Tuition Reimbursement
• Long term & Short-term disability
• Generous Holiday Schedule
• Relaxed Family Culture
• Teladoc, SurgeryPlus, & other medical benefits

POSITION OVERVIEW

Processes service requests received by telephone, fax, e-mail, or personally from customer or company employee into database. Processes tickets and dispatches appropriate technicians as required by service request or the Service Manager. Responsible for maintaining professional communications with the customer and maintains a sense of ownership of the customer's issues at all times. Entry level Customer Service Coordinator / Dispatch position.

FUNCTIONS OF THE JOB

POSITION QUALIFICATION REQUIREMENTS

The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education :

Experience :

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are a drug free workplace. Employment is contingent on passing a drug test.

Must be able to pass a drug and background screen.