Job Description
Job Description
PRIMARY FUNCTION / PURPOSE :
Supervise the delivery of services provided by Client Care Coordinators (Social Workers) to enhance existing services to homeless families. This includes the completion of a thorough assessment, and the development and completion of a bio-psychosocial for each family upon intake, crisis intervention, counseling, client advocacy, and referrals to government and / or community-based resources. If needed, this individual will ensure that recommendations of achievable goals be implemented on each family’s service plan, leading to permanent housing, and strengthening the overall permanency outcome for clients in shelter.
MINIMUM QUALIFICATIONS :
- Must be a Licensed Clinical Social Worker (LCSW) in the state of New York upon hire or within three (3) months of hire
- Minimum of 3-5 years of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services
- At least two years of supervisory experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services
- Knowledge in three or more of the following areas :
Experience in supervision of social workers
Experience in client assessment, service plan development, and case managementChild and adolescent developmentParent-child relationships, family dynamics, and diagnostic classificationsMental health and Emotional / Behavior healthChild Welfare policies and proceduresGovernment Entitlements : TANF, Social Security, Medicare etc.Knowledge and experience working with diverse cultures and ethnicitiesExpertise in strengths-based, solution-focused, and family-centered practiceExperience facilitating groups for adultsProficiency in Spanish a plusExcellent oral and written communication skills coupled with strong interpersonal skillsProficient in MS Office, Outlook, Excel, PowerPoint, and AdobePRIMARY RESPONSIBILITIES :
Manage and supervise a team of Client Care Coordinators to develop a team of skilled professional staff, including recruitment, training, supervision, evaluation, and staff scheduling to achieve the objectives of both CRF and Agency FundersGuide client care coordinators in the development, implementation, and achievement of program goalsHandle administrative, operational, and programmatic issues that might affect client care coordinator staffAssign cases to client care coordinators for newly admitted clients to be assessed immediately upon admission and managed throughout shelter stayEnsure the timely completion of comprehensive bio psychosocial assessments for each client to understand strengths and service needsWork effectively as a part of a multi-disciplinary team to enhance client engagement and the delivery of quality serviceEnhance the delivery and coordination of mental health and related services to clients in shelterEnsure that Client Care Coordinator reports are clearly written and capture assessment findings and recommendationsConfer and consult with professional and technical personnel in implementing a multidisciplinary approach to client care and well-beingEnsure that Client Care Coordinators are providing short-term counseling, outreach services, crisis intervention, risk assessment, safety planning, and psycho-education for clientsCollaborate with ACS and / or prevention services agencies, and participate in conferences to advocate on behalf of clients as neededEnsure that Client Care Coordinators are providing clients with appropriate referrals and linkages between mental health providers, government agencies, and other related community-based services as neededServe as agency / program liaison between DHS, government agencies, community-based organizations and / or groupsDevelop and Implement group work to be facilitated by Client Care Coordinators to address family issues, enhance life skills etc.Ensure that Client Care Coordinators are completing all documentation in a timely mannerEnsure that Client Care Coordinators assess each client / family for supportive housing, complete supportive housing applications when applicable, and accompany residents to supportive housing interviews when neededEnsure that Client Care Coordinators complete and discuss exit summaries with each client, and provide clients / families with referrals and supportive services identified in their new communityParticipate in family meetings with case work and housing teams to discuss planning efforts and progressNetworking and establishing successful linkages with government and community-based organizations to create resources for both families and staffWork in collaboration with the Director of Social Services and the Housing Coordinator to ensure that all services lead to permanent housing placementComplete special projects and assignments as needed or identified by leadershipMust work one late a week from 11 am -7 pm to accommodate both staff and familiesProvide on-call crisis intervention support to Client Care CoordinatorsPerform other duties as assignedCLIENT CHARTS / STAFF COMPLIANCE :
Manages, reviews, and monitors Client Care Coordinators’ maintenance of client records (paper and electronic) by conducting case audits, ensuring both internal and external quality assurance standards are being met in accordance with CRF and DHS standardsProvides training to new staff and existing Client Care Coordinator staffProvide individual and group supervision to Care Coordinators to provide coaching, guidance, and support on service delivery and work performanceEnsure that high-risk cases are monitored closely and serviced effectivelyProvide Client Care Coordination team with support and guidance on high-risk and challenging casesCollects and analyzes data provided on client services to evaluate team success in service deliveryProvides Client Care Coordination services in the absence or vacancy of Client Care Coordinator staffMEASURABLE AREAS :
Ability to team lead and provide effective supervision, guidance, and oversight of subordinatesTimely reporting of critical / priority one incidents to DHSAbility to respond and troubleshoot crisis situationsComply with and promote compliance with all agency policies, helping to strengthen and maintain an ethical organizational cultureCompletion of DHS Monthly Metrics.
Number of biopsychosocials completedNumber of mental health referralsNumber of successful referrals (3 MH referrals kept)Number of substance use referralsNumber of successful referrals (3 SU referrals kept)Number of other referralsNumber of successful other referralsNumber of linkage agreements finalizedNumber of training sessions conductedNumber of client groups / workshops facilitatedTimely completion and submission of CCC Unit DHS Monthly Metrics ReportSECONDARY RESPONSIBILITIES :
Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings and the development of policies and proceduresParticipate in trainings and staff-development activities to acquire and maintain both the interpersonal and operational skills necessary for successful job performanceProvide professional development to Client Care Coordinators to enhance skill-sets as it relates to appropriately assessing the needs of clients in shelterWork in collaboration with site leadership to provide training and consultation to shelter-based case management team, and to increase the ability of shelter staff to address mental health issuesEnsure that staff attend CORE trainings within (6) months of employment, such as the mandated Reporter Training, CARES Getting Started, CARES Incident Reporting, CARES Intimate Partner Violence 101, Bio-Psychosocial & Engagement 101, Bio-Psychosocial & Engagement 102, Risk & Safety Assessment, Motivational Interviewing, and CPR / First AidPRINCIPAL RELATIONSHIPS :
Frequent interaction with diverse clients to assess and respond to their needsCollaborative working relationships with and volunteers who aid in the facilityRegular contact with other program and Social Services staff to ensure team delivery of consistent high-quality servicesOTHER REQUIREMENTS (including Physical Demands) :
May be required to work long hours and a varied scheduleTraveling throughout various locations in the New York City area when necessaryLifting and moving objects weighing up to 30 pounds several times a weekReasonable accommodation may be made to enable individuals with disabilities to perform the essential functionsEEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
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