Unit Secretary - 3rd Floor - Progressive Care Unit - 36 Hour Work Week

Admin Support (Non-Clinical)

Henry Ford Wyandotte Hospital

Department : 3rd Floor - Progressive Care Unit

Location : Henry Ford Hospital - 2333 Biddle Ave, Wyandotte, MI 48192

Schedule : Full-Time (3 12 Hour Shifts / Week)

Shift : Days

About Our Unit :

Our 34-bed Progressive Care Unit specializes in telemetry and caring for acutely ill adult patients with a wide range of diagnoses. Whether helping manage chronic illnesses or supporting recovery from acute conditions, our team is dedicated to delivering safe, reliable, and compassionate care to the Downriver community.

Principal Duties and Responsibilities :

The Unit Secretary is responsible for all clerical and reception duties associated with the unit to which they are assigned. The Unit Secretary is responsible for many tasks and responsibilities that are detailed in the attached task list. The top priorities for all Unit Secretaries are :

• Customer Service
• Answer phones and facilitate communication between the nursing unit and callers.
• Respond to call lights
• Clerical processing of new admissions including creating patient charts, other duties defined by unit (i.e. MyChart enrollment)
• Scheduling of post-discharge appointment with patient following the established business unit process.
• During downtime, process and back-enter non-medication orders placed during downtime. a. Maintain downtime paper forms
• Perform monthly maintenance of BCA, printer and unit report.
• Notify appropriate resources for maintenance, track all requests and statuses for unit clinical, telecommunication (phone system) and computer equipment.
• Contacts consultative services per business unit process.
• Process patient information after discharge, including disposition in electronic health record (EHR) and breakdown of patient chart.
• Assist with coordination of interpreter services after collaboration with nursing staff.
• Performs cleaning of unit clinical, telecommunication (phone system) and computer equipment during each shift. Re-boots computer equipment if needed.
• Performs tasks related to emergency response activities.
• Performs purposeful rounding according to unit standards

Education / Experience Required :