Customer Service Representative #2026-PT01

Job Summary

Skilled position in customer service requiring outstanding computer and analytical skills. Uses Microsoft Office, Central Square utility billing software, and Neptune Reading software to assist utility customers. Coordinates the necessary follow-up action with other functional areas to resolve customer inquiries. Assists in the collection of delinquent utility accounts. Investigates customer complaints concerning services and billing. Examines bills, meter readings, and related records to determine the validity of customer complaints. Notifies customers and appropriate personnel of findings and / or adjustments. May follow up on actions taken to ensure customer satisfaction.

Duties and Responsibilities

• Write letters to businesses and customers in response to inquiries.
• Arrange for special pick-ups.
• Contact service workers regarding complaint work.
• Process new account requests for water, sewer, and garbage accounts and input appropriate data.
• Sort the mail on a daily basis.
• Process work orders and service orders.
• Ability to prioritize job duties.
• Perform related work as necessary.

Qualifications

Education

Experience

Key Competencies

Physical Requirements

Additional Information

Work Days / Hours : Varies between Monday Thursday, 7 : 00 a.m. 6 : 00 p.m., no more than 25 hours per week

Job Status : ( ) Full time ( X ) Part time / temporary

Department / Number : Finance / Customer Service / 3310 Pay Plan / Grade : 17G

The City of Pompano Beach welcomes everyone who would like to become a member of our team and who wants to "Do Good". The City does not discriminate on the basis of race, color, sex, age, national origin, disability, religion, genetic information, marital status, political affiliation, sexual orientation, gender identity, familial status, or other circumstances and characteristics protected by state or federal law. The City promotes diversity of culture, background, thought, and ideas. The City strives to make inclusion a part of everything we do and strives for a work environment that creates a sense of belonging for everyone.

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