Payroll Contact Center Clerk

Job Description

Job Description

We are looking for a Customer Service oriented Payroll candidate who has some experience within a call center environment.

Responsibilities :

• Address payroll concerns and resolve issues raised by internal employees, ranging from entry-level staff to executives.
• Process and issue payments for employees whose salaries were not distributed correctly.
• Utilize provided scripts and follow escalation procedures for complex cases.
• Submit payment requests accurately and in compliance with company standards.
• Maintain strict confidentiality when handling sensitive payroll information.
• Navigate multiple software systems and screens to ensure efficient call handling.
• Deliver exceptional customer service while managing inquiries in a call center environment.
• Adhere to company protocols and procedures during training and daily operations.
• Collaborate with team members to improve workflows and address recurring issues.

100% remote

$20 / hr

Contract role

Payroll experience is preferred

Shift : 9 AM -5 : 30 PM (30 min lunch)