Training Developer (Durham)

Description

A Training Developer must have experience in the development and execution of comprehensive training programs, specifically tailored to a customized hardware and software asset management solution. Through the development of a cohesive training program, the candidate will be responsible for tailoring curriculum to varying audiences with differing responsibilities. They will collaborate with technical writers and technical leads to develop effective training documentation, as well as plan and facilitate training sessions. A Training Developer has the expertise to explain complex information in a clear and concise manner, engaging with stakeholders across the VA. The candidate should be comfortable in a rapidly changing environment with competing and shifting priorities.

Responsibilities :

Leads the design, development, and implementation of training activities to support the adoption of a customized hardware and software asset management solution throughout the VA community

Engages with a multi-disciplined audience to ensure that training content effectively illustrates proper system utilization, resulting in operational efficiencies

Develops and maintains a training documentation repository, conducts audits to ensure documentation contains accurate information to support the end user

Designs, develops, and executes training programs for a diverse audience; responsible for facilitating training sessions to ensure end-user adoption

Evaluates end-user feedback and integrates input into training curriculum and documentation

Prior experience with software automation tools, such as ServiceNow, understanding system functionality to devise effective training curriculum

Strong stakeholder management skills, with the ability to drive consensus to deliver upon the program schedule

Effectively leads change management initiatives, collaborating with VA stakeholders to ensure adoption and system adaptation

Analyzes business and information processes to identify risks and opportunities for increased efficiencies and provides recommendations to improve Client business and training operations

Develops templates, reports, charts, tables, and presentations using Microsoft Office and Adobe Acrobat

Uses Microsoft Visio to create complex workflow diagrams and process models, as well as leads process owners in developing documentation for Client work products and maintaining SharePoint workflow processes integrated with Microsoft Outlook

May support special projects related to business process efforts, gap analyses, feasibility studies, and trade-off analyses

Prepares an Annual Documentation and Process Improvement Report on communications effectiveness, business process optimizations, and documentation updates

Location :

Reside in the United States and work Core hours 9-5pm Local

Requirements :

Bachelor's Degree, with 5 years of relevant experience

8 years of additional relevant experience may be substituted for education

Possess effective verbal and written communication skills

Has excellent organizational skills and attention to detail

Ability to work collaboratively with other team members and the project manager to determine delivery of the customer's priorities

Ability to synthesize and analyze data across different functions, multiple systems, internal and external sources

Advanced understanding of MS Project, MS PowerPoint, MS Excel, and SharePoint

Clearance Requirement :