Product Support Supervisor

PRODUCT SUPPORT SUPERVISOR

Do you love helping people learn and grow? Are you a leader? Do you love providing a great experience for customers? If you answered yes to these questions, we would love to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is seeking a supervisor to lead their parts and service teams in Bend, OR.

At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape' Team!

WHAT YOU'LL DO :

As our Product Support Supervisor, you will be responsible for the supervision and management of all parts and service processes, financials, team development, and customer satisfaction. Every day you will monitor the departments' freight expenses, inventory levels, file claims, and most importantly, ensure that our customers have an excellent experience and get what they need for their equipment. To thrive in this role, you must be a great leader and have the ability to foster good relationships with both customers and other team members.

WHAT YOU NEED

• Strong leadership skills with proven experience.
• 3 or more years of inventory management experience.
• Knowledge of agriculture and turf equipment parts and services.
• Prior experience as a mechanic with knowledge of heavy construction equipment, preferably John Deere.
• Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
• Leadership skills and mindset.
• Ability to maintain good customer and employee relations.

Why work for Pape' :

The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

J-18808-Ljbffr