Office Manager

Louisville Merry Maids Office Manager

Responsible for overall management of Louisville Merry Maids office, which includes staffing, training, operations, sales, and Profit / Loss. Manage a current staff of 15 rowing to 20 within the next 12 months. Sales of this office are expected to exceed 1.0 million dollars annually with the potential to expand significantly. Responsible for leading office operations by directing the activities of the Office Administrators, Sales, and Quality Coordinator and 20+ field staff.

Responsibilities :

• Employee Engagement Staffing, training quality.
• Maintain proper staffing levels to achieve customer requests
• Quality - Services provided to our clients deliver the best services available Exceed a Quality score of 70+
• Sales growth and profits Ability to grow the business effectively and profitably
• Manages the coordination of Staffing, production, and sales following policies and procedures.
• Manage and direct the development and implementation of all sales / marketing strategies utilized by the office.
• Manages by overseeing branch office functions including phone service standards, clerical services, and collections.
• Develop plans for the efficient use of materials, equipment, and employees.
• Review production costs and product quality and modify production and inventory control programs to maintain and enhance profitable operations.
• Prepare timely monthly budget projections and annual budget re-projections.
• Evaluates associate performance, making salary recommendations and administering disciplinary actions consistent with company policy.
• Evaluate the quality of service provided to customers and develop procedures to minimize customer complaints.
• Prepares reports. Ensures recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the service, sales, and administrative functions.
• Directly manage four office staff and up to 25 team members.
• Prepares Payroll
• Responsible for the overall direction, coordination, and evaluation of these units.
• The Louisville location also manages the Jefferson, IN office and staff.
• Other assigned duties as they may arise

Knowledge, Skills, and Abilities :

At Merry Maids, our team members do so much more than clean clients' homes. They build trust and confidence with our clients. At Merry Maids, we maintain a working culture that fosters the highest standards of integrity, respect, and professionalism. The Manager must have strong character and provide them with a unique combination of independence and support, encouragement, and opportunities for ongoing development and growth.

Benefits :

Minimum required experience :