Homecare Manager - Waltham Area

Home Care Manager

Guardian Angel Senior Services is looking for a full-time Home Care Manager. To oversee day-to-day functions of the office in accordance with current federal, state, and local standards, guidelines, and regulations that govern home care. Manage home care services for Nursing, Home Health Aide / CNA, PCA, Homemaker, and Companion while keeping outstanding quality client care and customer satisfaction. Ensure organizational effectiveness by providing leadership and setting the standard for performance. Maintain and create new contacts to drive business on a consistent basis. Contribute to the development and implementation of organizational strategies, policies, and practices. This position will oversee and back up scheduling, work closely and collaboratively with recruitment and support positions in need of help.

Qualifications & Experience :

• A minimum of two (2) years' experience and personal care experience is required.
• A minimum of two (2) years' management experience is required, preferably that of paraprofessionals, with proven ability to build and lead teams.
• Ability to interface effectively and professionally with clients and families.
• Knowledge of government contract management with ASAPS a plus.
• Proficiency in Microsoft Office as well as a comfort level in using the Internet and email and documenting electronically.
• Ability to handle stressful situations with compassion, understanding, and patience.
• Can operate with a sense of urgency and is resourceful and proactive.
• Possess excellent decision making, negotiation, and time management skills.
• Ability to work through frequent interruptions.
• Ability to work beyond normal working hours including evenings, nights, weekends, and / or holidays and in other positions temporarily, when necessary.
• Has a valid MA driver's license, a vehicle available for work-related travel, and appropriate insurance is required.

Able to participate in off hours on-call back up support and coverage.

Primary Responsibilities

Supervisory :

Education :

Working Conditions :

Work is performed approximately 80% in an office and 20% in client homes and in the community. Potential hazards include working with emotionally unstable, noncompliant, or aggressive clients and complex family dynamics, driving in inclement weather, second-hand tobacco smoke, aggressive animals, exposure to contagious diseases. The Home Care Manager must have the ability to meet the following physical requirements :