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Honda Service Advisor (Experienced Only)

Honda Service Advisor (Experienced Only)

Norm ReevesWest Covina, CA, US
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Honda Service Advisor (Experienced Only)

Location : West Covina, CA (On site) | Type : Full Time | Salary Range : $60,000-$150,000

As our Service Advisor, you're one of the most important team members at Norm Reeves Honda. You're responsible for creating a super Norm Reeves Honda service experience for our guests and using your communication skills to build the bridge between guests and technicians.

We are looking for a Service Advisor with previous experience in a high-volume service department. For immediate consideration, please email kiana.hernandez@normreeves.com.

What You'll Do :

  • Greet guests as they arrive in the Service drive
  • Communicate empathetically with guests about their vehicle
  • Offer solutions and added services to guests
  • Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
  • Provide timely follow-up progress of each repair order and contact guests with repair changes
  • Analyze quality control reports and maintain a high Customer Service Index Score
  • Process monetary transactions

What You'll Need :

  • Previous experience as a Service Advisor
  • A valid driver's license and acceptable driving record
  • Creative, positive, team player attitude
  • Ability to analyze situations and make win-win business decisions
  • Honesty, empathy, and exceptional communication skills
  • Leadership skills in team-based and independent settings

    • What We Offer :

  • Unlock Your Potential Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
  • Invest in Yourself Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
  • Health and Wellness First Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
  • Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
  • Your Network, Your Success Employee Referral Bonus Program - Earn While Building a Stronger Team.
  • Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
  • Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.
  • Time to Recharge Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
  • Celebrate and Rejoice 6 Holidays Per Year to Spend Quality Time with Loved Ones.
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    Experienced Service Advisor • West Covina, CA, US