IT - Technical Systems Analyst

Job Description

Job Description

Salary : 38k - 48k

Integrity IT Solutions is searching for a IT - Technical Systems / Technology Analyst to join our team.

About Us

Integrity IT Solutions is avalues-basedIT Support company. Located in Union Station Kansas City, we support small-medium size companies throughout the region for all their technology needs.

A deep commitment to our core values, our clients, and each other is what sets Integrity IT Solutions apart from most organizations.Our values set a high bar that brings unity through commitment. We are easy-going. We take our work seriously and work hard, but we laugh, joke, and enjoy being together.

About You

You are Humble. You are Hungry. You are Smart. You learn quickly, enjoy tackling new challenges, love a fast-paced environment, you can effectively multitask, you are personable, you have empathy for clients challenges and technology pain points, you are a great communicator, new challenges do not scare you, you are a self-starter, and you are always looking for new ways to improve workflow. Most importantly, you share ourCore Values.

About the Role

This is much more than a simple helpdesk or call center role. You can expect a blend of technical support and services, client onsite work, system administration, technical project work, and more.

As such, the IT Technical Systems Analyst is expected to model professionalism with stellar communication skills, interfacing with clients and team members both on-site and online. Daily activities include a wide variety of tasks with varying levels of complexity, assigned based on the engineer's experience, background, and knowledge scope.

Additionally, because this position interacts with clients directly, you must be able to exercise discretion and independent judgment with respect to matters of clients privileged information. You must also be able to work independently and utilize good judgment as the decisions you make will affect the operations of the company and of our clients. For our clients, many of them will view you as an advisor / consultant / representative for our companys products and services.

This is a full-time permanent position. There are many perks about working for Integrity IT Solutions. For instance, we offer medical, dental and vision benefits, 401(k), paid time off, covered parking and a great Team atmosphere.

Salary Range

38k to 48k - Depending on experience.

Primary Responsibilities

• Interface directly with clients-remotely, over chat, on-the-phone, or on-site (within the KC metro area)
• Consult with users to determine hardware, software or system functional specifications.
• Use clear, kind, and helpful verbal and written communication.
• Be proactive in looking for the next task and finding improvements for our clients.
• Have in-depth troubleshooting knowledge in Windows desktop operating systems.
• Be driven to learn more about technology, team dynamics, and self-awareness.
• Create / Plan / Update documentation of client specific computer programs based on and related to clients specifications or clients machine operating systems.
• Be familiar with network administration, support, design, troubleshooting, and maintenance.
• Work with Office 365 and other cloud technologies for support and troubleshooting
• Troubleshoot, maintain, install, and repair computer peripherals.
• Support and troubleshoot software application integrations and plugins.
• Be willing to participate in on-call, after-hours emergency support rotation.
• Assist with mobile device support, troubleshooting, and configuration.

Job Requirements