Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in New Berlin, Wisconsin. This Contract-to-Permanent position offers an exciting opportunity to support our customers and sales staff by ensuring seamless order management and resolution of inquiries. If you thrive in a fast-paced environment and enjoy delivering exceptional service, we encourage you to apply.

Responsibilities :

• Address customer and sales team inquiries regarding orders, resolving concerns in a timely and detail-oriented manner.
• Monitor the progress of orders from initiation to shipment, providing regular updates to stakeholders.
• Utilize tools such as Outlook, Smartsheet, Excel, and Acumatica to manage and maintain accurate order records.
• Coordinate with production, shipping, and sales teams to address and resolve order delays or discrepancies.
• Respond to customer requests with efficiency and attention to detail, ensuring satisfaction.
• Maintain and update customer and order information in company databases.
• Support efforts to enhance customer service processes through continuous improvement initiatives.
• Minimum of 1 year of experience in a customer service role, preferably in a call center or similar setting.
• Proficiency in order entry and handling both inbound and outbound calls.
• Strong skills in using customer service tools and software, including Outlook, Smartsheet, Excel, and Acumatica.
• Ability to effectively communicate and collaborate with internal teams and customers.
• Detail-oriented with excellent organizational skills.
• Proven ability to handle multiple tasks in a fast-paced environment.
• Commitment to providing exceptional customer service.