Talent.com
Dynamics 365 Solution Architect - CE

Dynamics 365 Solution Architect - CE

IES HoldingsSugar Land, TX, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Dynamics 365 Solution Architect – CE (Customer Engagement)

Location : Sugar Land, TX – On-site

Department : IT / Business Applications

Reports to : Dynamics Product Manager

General Overview

IES Holdings is seeking a highly skilled Microsoft Dynamics 365 Solution Architect with deep expertise in Customer Engagement (CE) . This role will own the end-to-end solution architecture, design, and optimization of CE modules within our enterprise-wide D365 platform. The Solution Architect will ensure that CE capabilities—including Sales, Customer Service, Marketing, and Field Service—are designed to align with business strategy, integrated with enterprise systems, and scalable for long-term growth.

The right candidate will be a strategic thinker with hands-on technical expertise, able to bridge business needs and technology solutions.

Key Responsibilities

Solution Architecture & Strategy

  • Lead the overall architecture design for Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, Project Service).
  • Translate business requirements into scalable and secure CE solution designs.
  • Develop and maintain CE-specific architectural documentation, data models, and integration maps.
  • Establish governance, configuration standards, and development best practices specific to CE.

Implementation Leadership

  • Drive the successful implementation and rollout of CE modules across business units.
  • Provide hands-on guidance for CE solution configuration, workflows, Power Platform extensions, and integrations.
  • Ensure solutions align with Microsoft best practices and compliance requirements.

    • Integration & Optimization

  • Design and implement integrations between CE and third-party applications (ERP, HR, WMS, data analytics platforms, etc.).
  • Optimize CE system performance, data quality, and usability to improve user adoption and business outcomes.
  • Oversee CE-related change management for platform updates and enhancements.

    • Stakeholder Engagement & Support

  • Partner with business leaders to align CE technology roadmaps with customer engagement goals.
  • Collaborate with IT and operations to deliver cross-functional solutions.
  • Present CE solution recommendations to stakeholders and executives.
  • Provide training and mentorship to business users, technical staff, and project teams.

    • Innovation & Continuous Improvement

  • Stay current on the Microsoft Dynamics 365 CE roadmap, emerging features, and ecosystem developments.
  • Evaluate new Power Platform and CE capabilities for potential adoption.
  • Contribute to broader enterprise digital transformation initiatives.

    • Qualifications

    Education

  • Bachelor's degree in information technology, Computer Science, Engineering, or a related field preferred.

    • Experience

  • 7+ years of Microsoft Dynamics 365 experience with at least 3 full-cycle CE implementations as a Solution Architect.
  • Strong background in Sales, Customer Service, Marketing, and / or Field Service modules.
  • Experience integrating CE with F&O, SCM, or other enterprise systems a plus.
  • Industry experience in manufacturing, distribution, or field services preferred.

    • Technical Skills

  • Deep knowledge of Dynamics 365 CE modules and functionality.
  • Strong expertise in Power Platform (Power Apps, Power Automate, Power BI).
  • Experience with Azure services, APIs, and data connectors for integration.
  • Proficient in designing CE security roles, business process flows, and automation.

    • Soft Skills

  • Strong leadership and communication skills, able to explain complex solutions simply.
  • Ability to collaborate across business functions.
  • Strategic mindset with hands-on execution ability.
  • Excellent time management and problem-solving skills.

    • Preferred Certifications

  • Microsoft Certified : Dynamics 365 + Power Platform Solution Architect Expert
  • Microsoft Certified : Dynamics 365 Customer Engagement Core
  • Microsoft Certified : Dynamics 365 Sales Functional Consultant Associate
    • serp_jobs.job_alerts.create_a_job

    Solution Architect • Sugar Land, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Cloud Solutions Architect (AI)

    Cloud Solutions Architect (AI)

    VirtualVocationsHumble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Cloud Solutions Architect (AI Focus) to support the DHS ICE OSDSS program.Key Responsibilities Design and implement secure, scalable, and reliable cloud infrastructure ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Solutions Architect

    Solutions Architect

    VirtualVocationsHouston, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Solutions Architect for an AI-powered chat platform.Key Responsibilities Define the end-to-end technical architecture for an LLM-powered chat experience Assess existin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Microsoft Dynamics 365 Analyst

    Microsoft Dynamics 365 Analyst

    VirtualVocationsHumble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Microsoft Dynamics 365 Technical Analyst to oversee and improve their Dynamics 365 environment. Key Responsibilities Maintain and update the Dynamics 365 environment for...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    PKI Architect

    PKI Architect

    VirtualVocationsHumble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Public Key Infrastructure Architect.Key Responsibilities Develop and implement a comprehensive PKI strategy and architecture Manage certificate authorities and automat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Dynamics 365 Solution Architect - CE

    Dynamics 365 Solution Architect - CE

    IES HoldingsSugar Land, TX, US
    serp_jobs.job_card.full_time
    Dynamics 365 Solution Architect – CE (Customer Engagement).Sugar Land, TX – On-site.IES Holdings is seeking a highly skilled Microsoft Dynamics 365 Solution Architect with deep expertis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Dynamics 365 Solution Architect - CE (Sugar Land)

    Dynamics 365 Solution Architect - CE (Sugar Land)

    IES HoldingsSugar Land, TX, US
    serp_jobs.job_card.part_time
    Dynamics 365 Solution Architect CE (Customer Engagement).IES Holdings is seeking a highly skilled Microsoft Dynamics 365 Solution Architect with deep expertise in. This role will own the end-to-end...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Solutions Architect

    Senior Solutions Architect

    VirtualVocationsSugar Land, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Solutions Architect to join their post-sales Technical Solutions Team.Key Responsibilities Scope, design, and validate scalable solutions for nonprofit customers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Dynamics 365 CRM Developer

    Dynamics 365 CRM Developer

    VirtualVocationsHumble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Dynamics CRM Application Developer III.Key Responsibilities Lead the configuration and customization of Dynamics 365 CRM to meet business requirements Design and imple...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    CyberArk Architect

    CyberArk Architect

    VirtualVocationsHumble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a CyberArk Architect to support federal agency operations in designing and implementing a Privileged Access Management solution. Key Responsibilities Lead the architecture...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Solution Architect

    Solution Architect

    TradeJobsWorkForce77053 Houston, TX, US
    serp_jobs.job_card.full_time
    Solution Architect Job Duties : Responsible for assisting in the establishment of an IT Archit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    SAP APM Solution Architect

    SAP APM Solution Architect

    VirtualVocationsSugar Land, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for an SAP APM (Asset Performance Management) Expert.Key Responsibilities Define and govern the architecture and solution blueprint for the SAP IAM suite, including APM and i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    AWS Cloud Architect

    AWS Cloud Architect

    VirtualVocationsSugar Land, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for an AWS Cloud Architect.Key Responsibilities Lead AWS cloud practice and manage partnerships, competencies, and service delivery programs Provide pre-sales support and de...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Principal Azure Architect

    Principal Azure Architect

    VirtualVocationsSugar Land, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Principal Architect.Key Responsibilities Lead architecture and design reviews for Azure and call center environments Own and evolve the architecture blueprint, includi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Senior Dynamics 365 Architect

    Senior Dynamics 365 Architect

    VirtualVocationsHumble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Dynamic 365 Architect - Temp to Hire.Key Responsibilities Own the architecture and delivery of Dynamics 365 Finance and Project Operations solutions Design inte...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Flex Truck Driver - Class A - Penske Logistics

    Flex Truck Driver - Class A - Penske Logistics

    Penske Truck LeasingSEALY, TX, United States
    serp_jobs.job_card.full_time
    Immediate Opportunities : Full-time Class A CDL Truck Drivers.Driver referral bonus program up to $5000 per referral.This position requires the driver to travel regionally to work at various locatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Principal Solution Architect

    Principal Solution Architect

    VirtualVocationsHumble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Principal Solution Architect to provide leadership in solution design and architecture.Key Responsibilities Guide projects on high-level solution approaches and enforce...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Microsoft 365 Solution Architect

    Microsoft 365 Solution Architect

    VirtualVocationsSugar Land, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Microsoft 365 / AI Solution Architect & Business Consultant.Key Responsibilities Conduct assessments of client business processes and technology usage to produce strategi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Anaplan Solution Architect

    Anaplan Solution Architect

    AnaplanHouston, TX, United States
    serp_jobs.job_card.full_time
    At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their comp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior D365 F&O Technical Architect

    Senior D365 F&O Technical Architect

    Abidi Group LLCHouston, TX, US
    serp_jobs.job_card.full_time
    Senior D365 F&O Technical Architect.The Microsoft Dynamics 365 Finance and Operations Technical System Architect’s primary responsibility is designing, developing, and implementing custom...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Solutions Consultant - LiveAction

    Solutions Consultant - LiveAction

    VirtualVocationsHouston, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Solutions Consultant - LiveAction to deliver deployment, integration, and optimization services for network performance management products. Key Responsibilities : Instal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day