Manager, Data Center Operations

Data Center Manager

The Data Center Manager (DCM) will be responsible for overseeing all aspects of data center and building operations across 4 sites including, 24x7 staffing, facility infrastructure testing and preventive maintenance, service delivery, quality assurance, adherence to corporate standards and processes, oversight of all hardware assets within the datacenter (internal and customer assets), and continuous improvement to operations within the data center. Requires ability to manage multiple projects at once including coordinating work efforts of internal and external resources as needed. Can provide these functions with minimal direct supervision.

Responsibilities

Managerial

• Provides quality internal and external customer service surrounding the Company values.
• Maintain staffing plan to meet business needs and objectives.
• Ability to manage multiple teams, some remote locations.
• Assist with new hire interviewing and review support capabilities and establish plans to improve staff performance.
• Deliver employee communications through regularly scheduled group meetings, one on one sessions, and yearly reviews.
• Define employee goals and objectives.
• Maintain staff schedule to meet appropriate shift coverage.
• Task manage resources for complex or high-profile installations.
• Oversee and drive projects to on-time completion.
• Develop positive relationships with all marquis customers.
• Provide leadership in resolving / addressing customer issues.
• Enforce established policies and procedures.
• Establish and enhance operations processes to drive efficiency and lower operational costs
• Plan and coordinate maintenance activities.
• Ensure appropriate levels of spares for all dedicated and managed servers and peripherals.

Technical

Facilities

Qualifications

Preferred Experience

Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $83,000.00 - $133,026.28