Center Scheduler

Center Scheduler

On Lok PACE is a non-profit committed to our participants. Dedicated to the care of the elderly : PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible.

Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in-home care services and transportation to an On Lok PACE center for primary medical care, social and recreational activities, and other senior care services.

We understand the importance of a system that works together. Your expertise, drive, and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career!

Position Summary : Under the direction of the Program Manager, the Center Scheduler is responsible for the scheduling and coordination of in-house and outside appointments for On Lok participants.

Duties / Responsibilities :

• Generate specialty referral and schedule both in-house and outside medical appointments.
• Provide all necessary documents required for medical and specialist appointments.
• Cancel / reschedule medical and specialist appointments and inform the participants and families.
• Enter and track all in-house and outside appointments in Epic.
• Complete paperwork for all medical appointments.
• Complete appointments for audiology, podiatry, dental, optometry and other specialty referrals in specialists and outside appointment in Epic.
• Generate referral forms for visiting Primary Care Physician (PCP) and enter in Epic.
• Send all documents to PCP after appointments are completed.
• Obtain and keep track of diagnostic requests and billing forms as needed.
• Prepare podiatry forms for podiatry visits.
• Communicate effectively (written and verbal) with providers, participants, family and team members.
• Update Epic for changes related to the appointment.
• Prepare and maintain monthly calendar for specialists in Epic.
• Provide coverage for other scheduler as needed.
• Call facilities to obtain test results if not reported to clinic in a timely manner.
• Prepare paperwork pertaining to meals and transportation as related to appointments.
• Coordinate services pertaining to appointments such as transportation, meals, translation and escorts.
• All other reasonably related duties as assigned.

Qualifications (knowledge, skills, abilities) :

On Lok's Employee Benefits include (eligible for any position for 20 hr / wk or more) :

Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.

On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and / or to receive other terms, privileges or benefits of employment please contact Recruitment (Talent@onlok.org).