Director of Room Operations

Job Description

Job Description

About the Role :

The Director of Room Operations plays a pivotal role in ensuring the seamless management and delivery of guest room services within the accommodation sector. This leadership position is responsible for overseeing all aspects of room operations, including housekeeping, maintenance coordination, and guest satisfaction initiatives, to uphold the highest standards of quality and comfort. The role demands strategic planning and execution to optimize operational efficiency, manage budgets, and lead a diverse team of staff members. The Director will collaborate closely with other departments such as front desk, food and beverage, and facilities management to create a cohesive guest experience. Ultimately, this position aims to enhance guest satisfaction, drive operational excellence, and contribute to the overall success and reputation of the hospitality establishment.

Minimum Qualifications :

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel or accommodation operations with at least 3 years in a supervisory or management role.
• Proven experience managing housekeeping and room operations teams.
• Strong knowledge of hospitality industry standards and guest service best practices.
• Excellent communication and leadership skills.

Preferred Qualifications :

Responsibilities :

Skills :

The Director of Room Operations utilizes leadership and communication skills daily to effectively manage and inspire a diverse team, ensuring alignment with organizational goals. Analytical skills are essential for interpreting guest feedback and operational metrics to drive continuous improvement. Proficiency with property management systems and operational software supports efficient scheduling, inventory control, and reporting. Budgeting and financial management skills enable the Director to optimize resource allocation and maintain cost-effective operations. Additionally, problem-solving and conflict resolution skills are critical for addressing guest concerns and operational challenges promptly and professionally.