Solutions Architect

A company is looking for a Solutions Architect to join their Applied Engineering team.

Key Responsibilities

Own complete post-sales customer engagements, providing direct technical guidance and solutions

Lead the technical resolution of complex customer support issues and design systematic improvements to support processes

Create automated solutions and self-service tools to enhance customer experiences and analyze support ticket patterns for product improvements

Required Qualifications

3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles

Strong software engineering background with professional development experience in at least one modern programming language

Experience developing automation solutions and improving technical processes

Proven ability to troubleshoot complex technical issues in production environments

Familiarity with cloud platforms and containerization technologies is a plus