San Ysidro Health is hiring : Research & Health Promotion Program Manager (Hybrid

Job Description

Posted Thursday, August 14, 2025 at 10 : 00 AM

Position Summary :

San Ysidro Health (SYHealth)’s Research & Health Promotion Department enhances SYHealth’s clinical care with health promotion, research, and care coordination programs for patients and community members.

Under the general direction of the Director of the Research and Health Promotion Department, the Program Manager for Health Support Services will be responsible for the implementation and all operations aspects of the core health support services : Care Coordination, Health Education, Outreach, and special projects, such as Project Dulce, Diabetes Prevention Program, quality initiatives, Medical Group visits (operations funded) and the non-operations / grant-funded programs (e.g., LUNItA, Project Dulce, LUNA-E, etc.) of the department.

The Program Manager will also be responsible for program development, conducting literature reviews & needs assessments, development & implementation of health promotion programs and projects, and program evaluation; grant proposal identification, development, and submission; grant management, including attention to budgets and personnel supervision; communication and reports to funding agencies; the recruitment, hiring, and supervision of department staff; and the facilitation of program integration across SYHealth clinical delivery sites.

Under the guidance of the department’s Director, the Program Manager will be responsible for preparing operational analyses and reports, performing audits on current procedures to monitor and improve the efficiency of operations (tracking medical appointments and patient compliance); development, implementation, and monitoring of policies and procedures (e.g., program standard procedures, SYHealth local procedures), QA / QC and Data Management, participant engagement, community presentations, and retention strategies using social media activities, and expansion of operation funded programs within the SYHealth clinic network.

The Program Manager will serve as a role model for cultural and linguistic competency for other staff to emulate and will maintain confidentiality at all levels.

Essential Functions of the Job :

• Develop excellence in providing services that enrich and enhance the quality of life, dignity, and respect of SYHealth patients and those interested in the clinical and non-research programs in the department
• Responsible for general oversight and administration of the Care Coordination, Health Education Programs, and Outreach efforts which include :
• Conducts program development, implementation, and evaluation
• Oversees the recruitment & enrollment processes, operational analyses, and reporting QA / QC measures
• Creates and refines data tracking system to monitor staff productivity and patient compliance
• Planning and evaluating the programs’ expansion within the SYHealth clinic network (i.e., West, Central, and East regions)
• Conducts research & literature reviews about topics of interest (e.g., COVID-19, Diabetes Care); stays up-to-date on best practices
• Coordinates health promotion / education and community service aspects
• Provides direct supervision, training, and evaluation of Program Supervisor(s), Care Coordinators, Health Educators, outreach coordinator, and other positions under its umbrella
• Selects and assigns department staff within currently funded programs
• Responsible for supervision and evaluation of staff performance through annual performance appraisals
• Evaluate performance and initiate or make recommendations for personnel actions
• Independently establishes, implements, and updates (as needed) protocols, policies, and efficient procedures for the department, including staff training / development, program management, and reporting; maintains quality assurance program standards
• Coordinates quality improvement and evaluation activities for contract compliance and ensures excellence in service delivery and adequate progress toward contract goals and objectives
• Works with the Director and other Program Managers in the Research / Health promotion Department and other departments in ensuring integration of and collaboration between Operations, Quality Management, Clinic Site Managers, and Ambulatory Care
• Works with the Director and Clinic Site Managers in increasing relationships and communication with other SYHealth programs and services to increase visibility and access to the operations and other programs in Health Promotion Department
• Support Program Supervisors in staff supervision and evaluation
• Ensure completion and review of specific monthly, quarterly, and annual reports, as required by the Director for the NCQA-PCMH yearly audit and / or SYHealth Executive Management
• Work closely with Quality Management Department to monitor UDS report (productivity), HEDIS, and other quality of patient care measures every quarter
• Participates in and coordinates the design and implementation of data collection and analysis systems for funded programs and services, including computer and / or network systems, applications programs, and administrative procedures; specifically, developing or refining a data tracking system to monitor staff productivity (medical appointments, relevant visits, etc.) and patient compliance in diabetes care performance measures (scorecard)

Fiscal Accountability

Additional Duties and Responsibilities :

Job Requirements

Experience Required :

Education Required :

Additional Experience & Education Considered :

Verbal and Written Skills Required to Perform the Job :

Technical Knowledge and Skills Required to Perform the Job :

Equipment Used :

Working Conditions and Physical Requirements :

Universal Requirements :

Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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