Customer Success Manager

Customer Success Manager

At the birth of digital, Claravine noticed a persistent problem with data integrity. This discovery led to a unique category solution that continues to redefine how top brands and agencies manage the digital experience. We take the drama out of data by standardizing data at the source, giving people, teams and technology a shared understanding of their data.

Claravine is The Data Standards Company. We help brands and agencies deliver on the promise of modern marketing by standardizing taxonomies, naming conventions, and metadata across all digital experiences at the source of data creation. That's why a quarter of the Fortune 100 use our platform, The Data Standards Cloud, to define, apply and connect standards across their ecosystem for faster decisions, greater agility, and increased ROI.

As a Customer Success Manager (CSM), you play a pivotal role in ensuring our customers achieve lasting value from our platform. You'll own the post-sale relationship, working closely with customers to understand their goals, guide them through onboarding and adoption, and ultimately drive retention and growth. Your understanding of marketing applications and analytics platforms and the ability to translate technical concepts for a non-technical audience will enable you to build trust, drive adoption, and deliver measurable business impact across a range of customer stakeholders.

This is a relationship-driven, customer-facing role that requires a mix of strategic thinking and hands-on execution. You'll collaborate across internal teamsProduct, Sales, and Supportto deliver a seamless and successful customer experience.

Customer Relationships

• Serve as the primary point of contact for a portfolio of customers, fostering strong and trusted relationships.
• Understand customer goals, use cases, and success criteria to ensure alignment and measurable outcomes.
• Represent the voice of the customer internally, advocating for their needs and priorities.
• Ability to identify and solve complex customer issues.
• Ability to manage multiple customer projects simultaneously.

Technical Acumen

Onboarding & Adoption

Risk & Health Management

Strategic Alignment & Business Impact

Cross-Functional Collaboration

Qualifications

This role requires up to 25% travel.

What We Offer

Compensation

Annual base salary is anticipated to be between $95,000.00 and $115,000.00 per year. Eligible employees may also receive incentive, commission, equity, and / or annual bonus pay based on individual and company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education / certifications, geographic location, internal equity, and local market conditions and demands.

Benefits & Perks

Equal Opportunity Statement

Claravine, Inc is committed to the principles of equal employment. It is our intent to build and maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, sexual orientation, veteran and / or military status, protected medical leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.

We Encourage You to Apply

We know that some candidates, especially those from historically underrepresented groups, may hesitate to apply unless they feel they meet 100% of the requirements. If you're excited about this role and believe you could be a great fit, we encourage you to apply. Your unique experiences and perspective could be exactly what we need.