Service Center Analyst
VirtualVocationsBronx, New York, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Service Center Analyst who will provide first-line support to users while ensuring excellent customer service.
Key Responsibilities
Identify and resolve incidents within agreed Service Level Agreements (SLAs) and fulfill service requests
Take ownership of incidents, monitor trends, and escalate major incidents as necessary
Provide technical support for hardware and software issues, assist with user access, and maintain customer relationships
Required Qualifications
Two-year technology degree or equivalent professional experience
Experience in incident and request management, preferably in a service desk environment
Familiarity with ticket management systems, ideally ServiceNow
ITIL Foundation Certification or Help Desk Institute (HDI) Support Center Analyst Certification is preferred
Experience in a medically related environment is a plus
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