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UGS Site Supervisor

UGS Site Supervisor

University Gear ShopPittsfield, Massachusetts, United States
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Job Title : Site Supervisor – Berkshire Community College.

Department : University Gear Shop.

Location : Pittsfield, MA.

Reports to : Multi-Site Store Manager at Westfield State University.

Position Summary :

The Site Supervisor is responsible for assisting the Multi-Site Store Manager with operations and sales activities of the site location, ensuring overall store performance sales goals and profitability are met and providing guidance to a customer focused part-time sales team. Additionally, you will seek daily to implement and execute the mission of UGS : Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.

Essential Duties and Responsibilities :

  • Perform day-to-day operations of the site and implement action plans to improve operating results.
  • Protect company assets by ensuring compliance with inventory check-in and sales procedures, product handling guidelines, cash control policies, shrinkage avoidance, and safety and security protocols to minimize losses and support the profitability of the store.
  • Uphold positive working relationships with university officials, UGS partners, and third-party vendors.
  • Lead operations of pop-up sales events outside of the store using mobile technologies.
  • Fulfill and ship online sales orders daily.
  • Utilize company visual guidelines to maintain store appearance and organization to maximize sales.
  • Maintain site operations and visual signage policies and procedures.
  • Guide part-time sales associates by creating daily task lists, training new staff members on POS processes, customer service and merchandising standards, and providing feedback to the multi-site store manager on attitude and performance.
  • Provide product feedback to the multi-site store manager, including making recommendations regarding new items to carry or those that should be discontinued.
  • Maintain a safe and clean site environment in accordance with campus and UGS policies.
  • Availability for varied weekly shifts including during the week, occasional weekends, evening events and peak shifts hours required.

Knowledge and Experience :

  • 2+ years’ retail experience with increasing responsibilities.
  • Demonstrated technical expertise in point-of-sale (POS) systems and troubleshooting POS issues.
  • Apple certification may be required.
  • Product knowledge including apparel, hardgoods and tech accessories a plus.
  • Computer proficiency for product shipping and inventory adjustment purposes.
  • Proficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and Teams a plus.
  • Proficiency with mobile hardware technology.

    • Core Competencies :

  • Consultative customer service through active listening and interpersonal communication.
  • Proven ability to drive sales results.
  • Ability to think critically, problem solve and use sound judgment.
  • Willingness to learn and embrace new procedures and new technologies.
  • Willingness to be flexible with time and adjust to a fast-paced and ever-changing work environment.
  • Detail oriented with proven organizational skills.
  • Ability to follow directions, work independently and collaborate collectively with a team.
  • High sense of urgency and willingness to take initiative.
  • Positive and professional demeanor with the ability to remain calm in high pressure situations.
  • Ability to maneuver around sales floor, stockroom and mailroom, bend, stoop, and kneel frequently, and lift up to 40 lbs. with or without reasonable accommodation.

    • Other Duties :

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    • Education and Training :

  • High school degree required.

    • Salary :

  • $16.00 per hour.
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    Site Supervisor • Pittsfield, Massachusetts, United States