Nebraska Customer Experience Manager

A company is looking for a Customer Experience Manager who will lead a team of Customer Experience Advocates.

Key Responsibilities :

Cultivates an inclusive, customer-focused team environment through clear communication and shared decisions

Evaluates team goals and uses data-driven analysis to identify process improvements and enhance customer experience

Monitors individual performance, provides feedback, and manages performance through recognition and coaching

Required Qualifications :

Preferred 3+ years of experience in life insurance operations or operations management, ideally in a call center setting

Associate or bachelor's degree preferred but not required

Demonstrated success in leading and developing high-performing teams

Ability to apply strong analytical skills and use data to inform decisions

Experience in fostering a positive, inclusive, and customer-focused team environment