Medical Assistant (MA)

Medical Assistant (MA)

Hours of Operation : M-F, 8am-8pm

Sat / Sun, 8am-4pm

Urgent Care offers shift differentials for all shifts :

$2.00 per hour during regular business hours

$4.00 per hour after 5pm and weekends

POSITION DESCRIPTION :

Assists in the examination and treatment of patients by tracking patient information, documenting the medical record, assisting with in-office procedures and testing, administering medications and providing patient and caregiver education. Duties are performed under the oversight and direction of professional clinical staff and providers as outlined in the Clinical Support Staff Scope of Practice document.

MA I ESSENTIAL JOB FUNCTIONS :

For those MA I’s working in Workplace Health, please see additional “ ESSENTIAL JOB FUNCTIONS FOR THOSE MA I’s WORKING IN WORKPLACE HEALTH : ” section below.

• Greets and courteously escorts patient and other guests to examination room.
• Determines and documents reason for the visit; utilizes critical thinking skills within the scope of the role to assess if patient information requires higher level follow up.
• Performs initial response screening following protocols approved by supervising healthcare provider (i.e., physician, nurse practitioner, physician assistant, nurse midwife); obtains information from patient to complete appropriate EMR template(s) to update patient history.
• Obtains patient vital signs and accurately documents information in patient EMR file; including vital signs, such as pulse rate, temperature, blood pressure, height and weight; calculates and documents BMI.
• Directly enters medication, laboratory and radiology orders into the electronic medical record per state, local and professional guidelines.
• Performs diagnostic tests as directed by healthcare provider. May operate equipment to administer routine diagnostic tests.
• Performs basic Gaps in Care.
• Credentialed MAs will perform TB testing.
• Tracks and informs patient of laboratory / diagnostic test results as directed by provider and according to IHA / office protocols; communicates with patient regarding provider instructions based on test results received.
• Administers prescribed medications and facilitates prescription renewals as directed by healthcare provider.
• Performs general specimen collection duties (including blood, urine, throat swabs, etc.) and / or assists with other office procedures / surgeries as required; during the performance of these duties adheres to all IHA specified policies, procedures and safety precautions.
• Participates in disease management programs under supervision of Care Manager and / or Nurse Manager.
• Actively works to improve practice performance on Quality incentives including but not limited to Provider Dashboard, PCMH, and Health Plan incentives such as BCN Physician Recognition Program, BCBSM Clinical Quality and Priority Health Physician Improvement Plan.
• Provides patient / family education as directed by healthcare provider.
• Takes and relays accurate, comprehensive, dated and signed messages in a timely manner.
• Serves as liaison between patient and healthcare provider when necessary. Ensures timely and courteous follow-up regarding patient questions.
• Attends required meetings and participates in committees as requested.
• Supports other offices, attends meetings and training as assigned.
• Performs other duties as assigned and works within the scope of MA certification.

ESSENTIAL JOB FUNCTIONS FOR THOSE MA I’s WORKING IN WORKPLACE HEALTH :

ORGANIZATIONAL EXPECTATIONS :

MEASURED BY :

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

ESSENTIAL QUALIFICATIONS :

EDUCATION : High School Diploma or GED. Successful completion of accredited / approved :

If credentialed, maintains current MA Re-Certification CEUs.

CREDENTIALS / LICENSURE :

MA-Non-Credentialed I : MA eligible to attain Medical Assistant Certification is desired, or EMT with current / active license in the State of Michigan, or Paramedic following successful completion of the National Registry Paramedic Exam and / or holds a current / active license in the State of Michigan. Valid CPR certification.

MA-Credentialed I : Certification as a Medical Assistant through one of the following certifying agencies :

For those MA I’s working in Workplace Health, the following additional certifications are required :

MINIMUM EXPERIENCE : 0-1 year previous clinical experience or equivalent combination of education and experience preferred. In absence of completed MA Program / Externship / Internship, must have 2+ years’ clinical experience providing clinical support in community-based clinic and be subject to standardized testing and evaluation of clinical skills.

POSITION REQUIREMENTS (ABILITIES & SKILLS) :

MINIMUM PHYSICAL EXPECTATIONS :

MINIMUM ENVIRONMENTAL EXPECTATIONS :

This job operates in a medical facility and requires regular walking to various locations around the hospital / clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible. This position requires significant interaction with people (many of whom are scared, hurt and / or ill) which can be stressful and result in competing priorities.

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