Customer Experience Associate

A company is looking for a Customer Experience Associate to serve as the primary connection between clients and local market teams.

Key Responsibilities

Lead client communication post-contract signing, including timely responses and weekly updates

Facilitate internal collaboration by coordinating communication across teams and managing project progress

Advocate for clients internally, ensuring their feedback informs decision-making and service delivery

Required Qualifications

Minimum of 1 year of experience in a customer-facing role in a fast-paced environment

Strong follow-through and ability to execute independently

Confidence in presenting to clients and internal teams

Curiosity and a drive to continuously improve processes and client experiences

Patience, honesty, and emotional composure under pressure