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Senior Sales Manager (B2C)
Senior Sales Manager (B2C)Pella of Connecticut & New York • Monroe, CT, United States
Senior Sales Manager (B2C)

Senior Sales Manager (B2C)

Pella of Connecticut & New York • Monroe, CT, United States
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Company Overview

  • Pella Windows & Doors of CT-NY (Pella CT-NY) is the exclusive independent distributor of Pella products throughout Connecticut and Hudson Valley New York. Pella, founded in 1925, is one of the nation's most respected window and door manufacturers, with high-quality products designed for both residential and commercial applications. Headquartered in Pella, Iowa, the company operates 18 manufacturing facilities with 10,000 employees nationwide.
  • Pella CT-NY, recently acquired by Army Veterans Michael Maniaci and Miles Kirwin, is a fast-growing, mission-driven team that’s committed to delivering premium products, exceptional customer service, and strong, long-term partnerships with clients. Our expert team delivers end-to-end window and door solutions, from product sales, to installation, to service backed by one of the strongest warranties in the industry.

Position Overview

  • The Senior Sales Manager (B2C) is responsible for leading a team of professional in-home replacement sales representatives whose objective is to gain homeowner’s trust and close sales.  Achieve team sales goals by coaching, motivating and developing team members’ consultative selling techniques.  Positively influencing the sales team to minimize errors, protect contribution margin goals and manage rebates to ensure profitability.  Encourage team commitment to continually strive for 100% “Very Satisfied” customers.
  • The Senior Sales Manager (B2C) primary duty is to develop an effective in-home replacement sales team.

    • Responsibilities

  • Achieve team sales goals by coaching and managing sales representatives to overcome objections and reinforce closing techniques during all customer interactions. Ensure underperforming sales reps are following the Pella replacement sales process.
  • Achieve team profitability goals through building value, managing discounts and controlling error-rates.
  • Assign opportunities by matching sales consultant’s skill level to perceived project difficulty and sale potential.
  • Promote independent decision making while striving for first-time resolution on all customer issues.  Respond to escalated customer concerns with sales rep’s involvement.
  • Supervise Sales Support Specialist who manages calendars and generates additional leads through various channels and strategies.
  • Collaborate with Service / Operations teams to ensure complete and successful installations.
  • Work variable, non-traditional hours to make themselves available for sales reps and customers during evenings and weekends.
  • Assist General Manager, B2C to recruit, select, onboard, and retain high performing sales consultants.
  • Assist General Manager, B2C to decide on local marketing efforts, promotions and supervision of marketing agency.
  • Assist General Manager, B2C in the development of annual budgets and monthly forecasts.
  • Work with Field Sales Manager, B2C to develop and improve sales rep performance in the field.
  • Develop and coach assigned Showroom / Inside Sales team members to ensure consistent presentation of Pella products and exceptional customer service.
  • Effectively utilize CRM to manage the sales team and adopt new technologies to foster sales performance and lead generation.

    • Skills / Knowledge

  • Proven Sales Leadership
  • Adaptability
  • Coaching Orientation
  • Operational Discipline
  • Understanding of Profitability
  • Technologically Proficient
  • Talent Builder & Culture Driver

    • Minimum Qualifications

  • Bachelor’s degree from a four year college or university
  • Five years of related experience and / or training
  • Individual motor vehicle record that complies with company requirements

    • What We Offer

  • Medical, dental, and vision insurance for you and your qualified dependents
  • Eligible for Employer provided short term disability, term life insurance, and AD&D insurance
  • 401(k) retirement plan available
  • Vehicle allowance to contribute to personal vehicle expenses
  • Gas card
  • Phone and Laptop
  • A supportive and team-focused company culture

    • Location

  • This position will require 1-2 days per week working at the Monroe, CT office with remainder of working days spent with sales reps across the territory or working remotely

    • Compensation

  • $145k - $275k OTE
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    Senior Sales Manager • Monroe, CT, United States

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