Shuttle Operator PT - Shuttle Operations

As a Shuttle Bus Operator, your primary responsibility will be to ensure the safe and efficient transportation of airport passengers to and from airport parking facilities.

This role requires a customer-centric approach, with an emphasis on providing excellent service through friendliness, helpfulness, and professionalism.  Company Background   Vectour Group (Vectour) is a leading transportation management and facilities support services company.

With history dating back over 40 years, Vectour’s roots are in the transportation industry.

Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider.   We hire individuals who make safety and customer service their top priorities.

If you have the drive, confidence, and determination to succeed, Vectour Group (Vectour) is looking for you!

Every member of this diverse team is essential to our success.  Primary Duties and Responsibilities   Customer Service Excellence :

• Greet customers in a friendly and welcoming manner.  Provide outstanding customer service by assisting passengers with boarding, answering inquiries, and addressing concerns professionally.  Safe Driving :   Drive a 14(+) passenger bus to and from designated locations as specified by management.  Operate the shuttle bus defensively, exercising caution, and strictly adhering to all traffic laws.  License Maintenance :   Maintain a valid driver's license with three or fewer points on the record.  Vehicle Inspections :   Perform daily pre / post trip inspections of the shuttle bus.  Document any damages or defects, and record fuel levels and mileage accurately.  Maintenance Communication :   Identify warning indicators on the bus and promptly communicate maintenance needs to the maintenance department.  Ticketing and Documentation :   Provide customers with written row tickets for efficient boarding and disembarking.  Complete customer incident forms in the event of accidents or incidents.  Communication Skills :   Communicate professionally via radio with dispatchers, following instructions for staging, pick-up, and reporting the status of ground transportation.  Route Familiarity :   Learn and follow prescribed routes around the airport to ensure timely and efficient transportation.  Assisting Passengers :   Assist customers with wheelchair lift operations onto and off the bus.  Aid customers with special needs in handling luggage, including pushing and lifting.  Survey Distribution :   Distribute and retrieve customer survey cards.  Pass out literature for the City of Atlanta while actively engaging with customers in the ground transportation area.  Schedule Management :   Check the drivers’ schedule to determine the assigned bus for the shift.  Technology Utilization :   Conduct pre-trip inspections using the Zonar Device if equipped or utilize the Pre / Post Trip manual sheet for non-equipped units.  Enter passenger totals onboard the bus into the Zonar handheld device.  Note : This list is not exhaustive, and the operator may be assigned additional tasks as needed to ensure smooth and efficient shuttle operations.
• Operators are expected to uphold a high standard of professionalism and prioritize the safety and satisfaction of passengers.    Qualifications & Skills   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required.  Education / Experience Required :

If applicable, availability to work 3rd shift and / or weekends may be a requirement.  Language Skills :

Ability to effectively present information in one-on- one situations to customers and other employees of the company.  Mathematical Skills :

Ability to perform these operations using units of American money.  Appearance :