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Service Analyst

Service Analyst

Axelon Services CorporationOverland Park, KS, US
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Service Analyst

Overland Park, KS

Duration : 6-month contract with potential for extension or full-time conversion

Pay : 18 / hr, W 2

Location : Overland Park, KS (Onsite, 5 days / week)

Schedule : Monday–Friday, 8 : 00 AM – 4 : 30 PM

Start Date : ASAP

Driving Required : No

Fingerprinting Required : Yes

Interview Process

  • Two rounds :

1. Initial TEAMS video interview

2. Final in-person interview

Job Summary

Client Insurance Co is seeking a dependable and detail-oriented Service Analyst to join our Institutional Life team. This full-time, onsite role is ideal for a self-starter with strong interpersonal skills and a professional demeanor. The Service Analyst will support business operations and client servicing functions, handling routine transactions and assisting with internal communications and documentation.

Key Responsibilities

  • Receive, assess, and process service requests
  • Transact routine non-financial activity on client accounts with accuracy and

    • expediency

  • Email and mail out documents; perform mail merges
  • Handle business services tasks from the operations team
  • Assist team members to meet departmental and regulatory standards
  • Make effective decisions based on comprehensive case analysis
  • Support occasional office events (e.g., birthdays, holiday celebrations), including setup and vendor coordination
  • Maintain professional appearance and behavior in a corporate office setting

    • Must-Have Skills & Experience

  • Basic proficiency in Microsoft Office, especially Excel
  • Prior experience in a corporate office environment with adherence to dress code
  • Strong reliability and consistent attendance
  • Salesforce experience preferred
  • Excellent communication and interpersonal skills
  • Professional demeanor and confidence
  • Ability to multitask and stay organized

    • Deal Breakers

  • Poor attendance or negative attitude
  • Lack of corporate or office-based experience

    • Qualifications

  • Associate’s or Bachelor’s degree preferred, or equivalent work experience
  • Ethical, accountable, and decisive
  • Strong written and verbal communication skills
  • Ability to learn quickly through paid onsite training
  • Will this be temp, temp to perm ? It is a temp position as of right now but has the potential to become perm.
  • What are the most common types of service requests or transactions this person will handle? Their main responsibility will be to handle our BOLI Confirm requests but if they have capacity, they will also handle large outgoing mailings.
  • How extensively is Salesforce used in day-to-day activities? Is prior hands-on experience required or just a plus? They will use Salesforce all day every day. Prior experience is not required but is a plus.
  • Are there any other systems or platforms (besides Microsoft Office and Salesforce) the analyst should be familiar with? No, those are the main ones .
  • Is any specific domain required? No
  • Is Financial Service industry experience required? No
  • Is industry  (insurance) experience required? No
  • Could you please share what kind of candidate you’re ideally looking for in this Service Analyst role? For example, are you prioritizing someone with strong administrative accuracy, client service skills, or more of an operations / process-oriented background ? Prioritizing someone with strong operations / process-oriented background that knows how to navigate a corporate office job. Ex, reliability for punctuality
  • How a normal day looks like for this person? When they first log on, they will check the BOLI Outlook email inbox for any requests for confirmations, if so they will work through those requests and then move on to any requests that come via USPS. If they have any capacity left, then they will provide support to our mailing team
  • Is this a customer facing role or more of inside the team? Inside the team
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