IT Program Auditor Change Management Services (San Antonio)

IT Program Auditor Basic (Configuration / Change Management Services)

Location : San Antonio, TX (On-Site / Office)

Clearance : Secret

Education : BS Computer Science Degree or related field preferred or Approved DoD 8140 cyber-related certification.

Certifications : ITIL4 Foundation and Continuous professional development

Position Description : The IT Program Auditor (Basic) supporting Configuration / Change Management ensures that enterprise IT changes within the DHA Domain and Directory Services Branch (DDSB) are documented, compliant, and executed in alignment with DHA configuration and change enablement policies. This role provides audit support, documentation, and quality assurance to sustain IT service integrity across the enterprise.

Key Responsibilities :

• Audit and track change requests, approvals, and implementation activities, ensuring compliance with DHA change management standards.
• Maintain and validate entries in the Configuration Management Database (CMDB), ensuring accuracy, traceability, and audit readiness.
• Support the preparation of configuration management documentation, training materials, and audit reports, ensuring alignment with DHA templates and ITIL4 best practices.
• Monitor and verify compliance with configuration baselines, reporting deviations and recommending corrective actions.
• Assist in developing audit-ready documentation for internal and external reviews, including after-action reviews of configuration-related incidents.
• Collaborate with engineers, administrators, and KM staff to ensure change management records remain accurate, complete, and transparent.
• Develops - CMDB training and updates, Configuration management foundation documents, Change management tracking reports, Audit findings and compliance summaries.
• Plays a key role in maintaining operational discipline and accountability within DHA's enterprise IT environment.
• By auditing changes, validating configuration records, and ensuring alignment with governance processes, this role reduces risk, strengthens compliance, and sustains enterprise IT reliability across the Military Health System.