A well-established service company is seeking an experienced Service Coordinator to join their growing team. This position plays a key role in supporting field operations and ensuring seamless communication between customers, technicians, and internal departments. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced, team-oriented environment.
Salary + Additional Benefits :
- $62,000–$65,000 (depending on experience)
- Discretionary Bonus
- Medical, Dental, Vision Insurance
- Profit Sharing
- 401K - company match
Type of Position : Direct Hire
Location : Houston, TX 77064
Responsibilities :
Coordinate and dispatch a team of 12–15 technicians, ensuring all service and installation calls are scheduled and completed efficiently.Manage daily work orders, monitor progress, and update customers on service status.Accurately post payments, verify labor rates, and assist with cost tracking in coordination with the department lead.Collaborate closely with leadership to improve processes and departmental communication.Maintain detailed service records, customer notes, and job documentation.Provide excellent customer interaction, addressing inquiries and ensuring satisfaction with service.Assist with various administrative duties, including vendor coordination, invoice review, and reporting.Support special projects and contribute to overall team goals.Requirements :
3-5+ years of experience in a Service Coordinator or Dispatcher role within a service-related industry (plumbing, electrical, HVAC, or similar).Strong computer proficiency, including Microsoft Office and ERP systems.Experience with NetSuite is a huge plus!Excellent communication, organization, and problem-solving skills.Ability to multitask in a high-volume, fast-moving environment.Must demonstrate accountability, initiative, and a “team-first” mindset.Positive attitude and strong customer focus — must love working with people!Natural problem-solver who thrives in a collaborative setting.Adaptable and able to handle changing priorities with ease.Smart, reliable, and proactive with a great sense of ownership.Brings positive energy to the workplace and supports company culture.Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application. #LI-DNI
