Ombudsman (Lake Charles)

Company Description

Calcasieu Council on Aging is a non-profit organization temporary located at 830 Hodges St., Ste. B, Lake Charles, LA, United States. The organization is dedicated to supporting the well-being and quality of life of aging individuals throughout the V Regions. Calcasieu Council on Aging provides various services and resources to enhance the lives of seniors and promote independence.

Role Description

This is a full-time on-site role for an Ombudsman located in Lake Charles, LA. The Ombudsman will be responsible for advocating on behalf of residents in nursing homes, assisted living facilities, and other long-term care settings. Day-to-day tasks include investigating and resolving complaints, monitoring facility conditions, educating residents and their families about their rights, and working with facility staff to address issues. The Ombudsman will also document cases, conduct outreach, and participate in training sessions.

Qualifications

• Experience in advocacy, investigation, and conflict resolution
• Knowledge of long-term care regulations and resident rights
• Excellent communication and interpersonal skills
• Ability to work independently and manage a caseload effectively
• Empathy and understanding of the needs of elderly individuals
• Ability to travel to various facilities as needed
• Relevant certifications or training in elder care or social work is a plus
• Bachelor's degree in social work, Gerontology, Healthcare Administration, or related field

Work History :

Additional Requirements :