Senior Associate, Third-Party Clearinghouse - BPO Management

Become a part of our caring community and help us put health first

The Senior Associate, Third-Party Clearinghouse - BPO Category, is responsible for supporting the oversight and optimization of business process outsourcing (BPO) supplier relationships within Humana's Marketing division. This role centers on supplier management, data integrity, operational compliance, and continuous improvement initiatives relating to BPO partners. The Senior Associate collaborates with cross-functional teams and internal stakeholders to ensure the efficient use of BPO suppliers, supporting organizational goals of operational excellence and compliant practices.

Key Responsibilities

Participate in vendor selection and evaluation processes by coordinating requests from business partners and collecting relevant supplier data

Support day-to-day management of BPO suppliers used within Marketing, including monitoring performance metrics, maintaining documentation, and coordinating issue resolution

Facilitate the handoff of supplier data and operational requirements to Procurement partners for contract management and execution

Assist with compliance checks to ensure all BPO activities align with Humana's standards, regulatory requirements, and enterprise policies

Prepare and review reports on supplier throughput, error rates, and delivery metrics to inform operational decision-making

Contribute to relationship-building efforts with BPO suppliers by supporting capability assessments, and utilization tracking

Collaborate with Marketing, IT and Compliance teams to address process improvements and optimize supplier performance

Maintain awareness of BPO industry trends, supplier offerings, and best practices; surface new capabilities to internal stakeholders as appropriate

Assist in the development and updating of operational dashboards and process documentation

Promote the awareness and adoption of approved enterprise BPO suppliers, sharing information about their capabilities and successes with the Marketing organization

Use your skills to make an impact

Required Qualifications

Bachelor's Degree in Business Operations, Marketing, Information Systems, related discipline, or equivalent experience

Minimum 3-5 years of experience in BPO supplier management, vendor coordination, or a related operational role

Understanding of supplier management processes, compliance standards, and business process optimization principles

Strong analytical, problem-solving abilities, and attention to detail

Excellent verbal and written communication skills; ability to collaborate effectively with internal teams and external partners

Familiarity with marketing operations, performance reporting, or vendor management systems

Ability to work both independently and as part of a team, managing multiple tasks to completion

Ability to work cross-functionally in a fast-paced environment

Preferred Qualifications

Experience in healthcare or marketing operations

Experience with reporting tools and dashboards

Experience with process improvement and continuous improvement initiatives

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$78,400 - $107,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 10-29-2025

About us

Humana Inc. (NYSE : HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https : / / www.humana.com / legal / accessibility-resources?source=Humana_Website.