Integrated Support Services Coordinator

Overview

The Integrated Support Services Coordinator plays a crucial role in ensuring the smooth functioning of office operations and reception activities within Chestnut’s Central Illinois facilities. This position requires adept leadership and organizational skills to supervise staff effectively while managing multiple tasks and maintaining a high level of professionalism. The coordinator oversees daily operations, provides supervision to customer support representatives, and evaluates office procedures to enhance workflow efficiency. Additionally, the role involves promoting a supportive and recovery-focused environment in alignment with Chestnut’s values.

Responsibilities

Coordinate daily office operations, including reception, telephone coverage, scheduling appointments, and data entry, across single or multiple sites.

Supervise customer support representatives, ensuring prompt and professional handling of incoming calls and maintaining a safe waiting room environment.

Act as a working supervisor, providing assistance to staff as needed to maintain efficient operations.

Ensure adequate reception coverage by scheduling staff, monitoring attendance, and covering the reception desk as required.

Evaluate office production and procedures, making necessary changes to improve workflow efficiency and compliance with policies.

Support and model Chestnut’s recovery values by maintaining a strength-based approach, advocating for staff success, and promoting a culture of respect, empowerment, health / wellness, and spirituality / connectedness.

Participate in ongoing training to stay updated on new office technology, policies / procedures, and supervisory skills.

Arrange and provide staff training, conduct supervisory meetings, and document performance feedback as per personnel policies.

Ensure compliance with relevant regulatory standards and accreditation requirements, collaborating with other departments as needed.

Participate in organization-wide and interagency collaboration committees, representing the support services department.

Prepare and distribute reports as assigned by management to evaluate organizational effectiveness.

Attend clinical program / supervisor meetings to assess needs and facilitate positive changes as required.

Promote the Recovery Model of Treatment by providing a safe and welcoming environment for consumers and demonstrating respect and courtesy in interactions.

Uphold Chestnut’s culture of customer service excellence through adherence to behavioral standards.

Maintain confidentiality and security of all organizational information, including financial and client data.

Qualifications

Candidates for this position should possess a minimum of a high school diploma or G.E.D and a minimum of three years of supervisory experience in office operations or reception. Experience in a health or human service administrative setting is preferred, along with strong keyboarding skills and proficiency in Microsoft Office Outlook, Word, and Excel. Excellent interpersonal and communication skills are essential, along with the ability to work independently and manage conflicts professionally. A valid driver’s license, private automobile insurance, and the ability to lead, motivate, train, and coach staff are required. Flexibility to work evening hours, weekends, and travel between locations is necessary.

Are you intrigued by this job but don’t meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! We’d love to explore the possibilities with you.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

The anticipated starting pay for new hires for this position is between $49,000 - $55,000 annual salary. There are several factors taken into consideration in determining base pay, including but not limited to : job-related qualifications, skills, education, experience, local market conditions, and internal equity.

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