Manager, Physical Security

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Job Type : Full time

Exempt / Non Exempt :

Salary

Job Description :

Manager, Physical Security - The Auto Club Group

What you will do :

The Manager of Physical Security is responsible for protecting ACG's facilities, assets, and personnel through effective security programs and measures across all locations. This role enforces physical security policies and procedures, manages guard operations and security systems, and ensures compliance with corporate security standards and regulatory requirements. The Physical Security Manager leads efforts to implement security plans and procedures to protect the organization's employees and assets, coordinating security operations at office campuses, data centers, branches, and other sites. They work closely with site leadership and the SOC to prevent unauthorized access, theft, workplace violence, or any physical threats. This manager also oversees security vendors (such as guard services) and continuously assesses and improves the physical security posture of ACG, aligning it with best practices.

Key Responsibilities :

Security Policy : Oversees and ensures compliance with all physical security policies, procedures, and programs for ACG facilities. This includes access control policies, visitor management procedures, badge and credentialing standards, and incident reporting protocols. Regularly reviews policies to adapt to evolving threats and business needs, and ensure consistent implementation company-wide.

Site Security Operations : Oversees daily physical security operations across all ACG sites (corporate offices, branches, data centers, etc.). Coordinates and direct the activities of security personnel (proprietary or contracted guards), ensuring they are effectively protecting employees, visitors, and assets while providing excellent customer service. Sets post orders and guard tour routes, and adjust security coverage based on risk assessments and business operations (e.g., special events, high-risk periods).

Personnel Management and Training : Leads the proprietary security team, including hiring qualified personnel, providing ongoing training, and mentoring for professional development. Sets performance goals for the team and regularly evaluate staff against key metrics such as incident response time, accuracy of assessments, and adherence to procedures. Develops a training program that covers technical skills, scenario drills, and soft skills (communication under stress), to maintain a high-performance team that can adapt to emerging threats.

Risk Assessment & Mitigation : Conducts physical security risk assessments and vulnerability audits for ACG facilities on an as needed basis. Identifies potential security weaknesses (such as access vulnerabilities, perimeter breaches, CCTV blind spots) and implement mitigation strategies - for example, improved lighting, additional cameras, reinforced entry controls, or procedural changes. Develops security plans for high-risk scenarios (such as civil unrest near a location or increased crime trends) to preempt incidents.

Incident Response & Investigations : Establishes and trains teams on procedures for on-site incident response (for incidents like unauthorized entry, aggressive individuals, lost / stolen property, etc.). When security incidents occur at a facility, coordinates initial response (e.g., guard intervention, lockdown, evacuation) and ensures incidents are reported to the SOC and logged. Oversees on-site preliminary investigations for minor incidents (theft, policy violations) and collaborates with the Special Investigations Unit for complex cases or those involving employees. Provides after-action reports and recommend security improvements post-incident.

Vendor and Contract Management : Manages relationships with third-party security vendors, including contract security guard companies. Develops clear performance metrics and service level agreements (SLAs) for these vendors. Monitors vendor performance and budget, approve invoices, and conduct periodic reviews or re-bidding to ensure ACG receives high-quality, cost-effective security services.

Law Enforcement & Stakeholder Liaison : Serves as the primary liaison between ACG's physical security function and local law enforcement or emergency responders for each region. Coordinates information-sharing and emergency response plans with police and fire departments (for example, providing them facility layouts or access in case of a major incident). Internally, works closely with Facilities / Real Estate teams on security design for new offices or renovations, and with HR on workplace safety or employee issues that have security implications.

Training and Awareness : Develops training programs and guidelines for employees and contractors on physical security. This may include new employee orientation on security procedures, active shooter / armed intruder drills, evacuation drills (in coordination with Resilience & BC Manager), and general security awareness communications. Ensures security staff (guards, reception personnel) receive adequate training in emergency response, customer service, report writing, and use of security equipment.

Budget & Resource Allocation : Manages the budget for physical security operations, including personnel, equipment, and maintenance costs. Makes data-driven recommendations for security investments (such as enhanced systems or additional staffing) by demonstrating risk reduction or compliance benefits. Ensures the optimal use of security resources - for example, adjusting staffing levels by analyzing incident patterns and foot traffic. Tracks key metrics such as security incident frequency, response times, and guard force performance to gauge effectiveness and drive continuous improvement.

Compliance and Auditing : Ensures that physical security practices comply with relevant regulations and standards. Coordinates audits or self-assessments of physical security programs. Immediately addresses any audit findings or gaps and report compliance status to senior leadership. Maintains documentation such as security plans, visitor logs, and access control records as required by policy or law.

Strategic Planning : Works with the Director to align physical security initiatives with broader enterprise risk management and resilience goals. Contributes to long-term security planning, such as designing security for new business ventures or emerging risks. Stays current on industry best practices and technologies for physical security and introduces relevant innovations to ACG's program.

An armed position responsible for maintaining a safe and secure environment for customers and employees, as well as ensuring efficient protection of equipment / facilities at locations across the corporate footprint. Manage armed and unarmed proprietary and contractor staff responsible for : protecting property against damage, fire, theft, trespassing and illegal entry, ensuring identification of employees and visitors, responding to and investigating disturbances and security breaches at company locations. Direct staff when responding to security situations that pose a threat to employees and property.

Supervisory Responsibilities :

Manage a team of armed and unarmed supervisors and security staff. Select, hire, train, develop and coach assigned staff in accordance with corporate and Huma Resource guidelines.

How you will benefit :

• A competitive salary between $93,000 - $111,000 with annual bonus potential based on performance
• ACG offers excellent and comprehensive benefits packages, including :
• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more

We are looking for candidates who :

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing / certifications) :

Experience :

Extensive experience to include :

Knowledge and Skills :

Demonstrated knowledge of :

Ability to :

III. Preferred Qualifications

Education :

IV. Work Environment

Report to the Dearborn, MI headquarters. Will travel throughout corporate footprint with exposure to temperature extremes.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note :

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.