Pharmacy Technician-Lead / Specialty Services

Pharmacy Technician-Lead / Specialty Services

JOB SUMMARY

The lead pharmacy technician in Specialty Services will assist leadership in the oversight of the technician team, which functions as a liaison between pharmacy and ambulatory clinics to maximize patient care and satisfaction. Provide patient education, call back, and refill telephone services while tracking patient status through pharmacy clinical documenting software according to available policies and protocols. Triage clinical and access issues to clinical pharmacist when appropriate.

DUTIES AND ESSENTIAL FUNCTIONS

• Overall performance of below indicated essential job duties :

Provide insurance benefits investigation services

Initial education / training for all new pharmacy technicians

Ongoing training of technician team as procedural, policy, or workflow changes occur

Owns and maintains process to ensure compliance with DSCSA standards

Ensures technician team maintains active licensure

Assists leadership in maintaining integrity of pharmacy systems (patient management system, dispensing platform, etc.)

Assists leadership in ensuring technician team maintains compliant with accreditation standards

Collects technician time off requests and drafts preliminary technician schedules

Utilize clinical documentation to obtain prior authorization approval

Utilize manufacturer hubs to assure REMS and other dispensing requirements are met

Negotiate with payers for first time emergency dispensations when possible

Uses proper cash handling procedures including counting down cash register tills and managing charges associated with the specialty pharmacy program

Properly identifies patient prescription insurance for claims processing

Facilitates medication delivery to individuals and associated clinics as needed

EDUCATION / LICENSE / CERTIFICATION / OTHER REQUIREMENTS

Minimum requirement :

High school diploma or GED.

Maintains certification as a Certified Pharmacy Technician (CPhT).

Maintains Kentucky Pharmacy state registration.

Preferred qualifications :

Twelve (12) months pharmacy experience

Prior leadership experience in a pharmacy setting

WORKING ENVIRONMENT

Constantly works near moving mechanical parts

Constantly exposed to blood and / or body fluids and infection.

Occasionally exposed to toxic or caustic chemicals

Occasionally exposed to risk of radiation

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

Occasionally required to maintain in a stationary position (standing or sitting).

Frequently required to walk and move about.

Frequently required to operate a computer and other equipment.

Frequently required to use fine motor skills to handle and operate instruments / devices.

Constantly required to lift and / or move items up to 10 pounds.

Frequently required to lift and / or move items up to 50 pounds.

Occasionally required to lift and / or move items up to 100 pounds.

Constantly required to communicate with patients and other care team requiring talking and hearing.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Occasionally required to position self in order to meet patient needs.

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