Clerical Assistant (UMass Hotel)

Job no : 528355

Work type : Hourly

Location : UMass Amherst

Department : Accommodations

Union : Non-Benefited

Categories : Temporary Non-Benefited

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

The Hotel Front Desk Clerk assists in the registration of hotel guests, assigns accommodations, and maintains guest room inventory. This is a temporary, non-benefited position.

Essential Functions

• Following department policy and procedure, registers guests and assigns rooms; issues keys, mail and messages to guests; enters transactions onto guest accounts.
• Posts and records charges, reconciles balances and prepares reports in standard format for use by the Hotel Manager and other staff.
• Maintains daily guest room inventory using standard department procedures.
• Maintains records by manual or mechanical methods; prepares required forms and reports following department policies and procedures.
• Operates the telephone switchboard and performs miscellaneous clerical duties such as the receipt and disbursement of mail, the operation of various office machines.
• Provides information to the public by telephone or in person responsibly answering questions concerning such matters as services, rooms, and special functions and referring inquiries to the appropriate department of services when necessary.

Other Functions

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Physical Demands / Working Conditions

Repetitive movement, standing, sitting, typical office environment activity.

Work Schedule

Salary Information

Special Instructions to Applicants

Applicants must complete online application and submit a resume.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Advertised : Sep 2 2025 Eastern Daylight Time

Applications close : Oct 31 2025 Eastern Daylight Time

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