Systems Engineer / Help Desk Analyst

Description

System Engineer / Help Desk Analyst

Leidos has a new and exciting opportunity for a Senior Information System Security Engineer in our National Security Sector's (NSS) Cyber & Analytics Business Area (CABA) . Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos , we offer competitive benefits , including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security!

Job Summary

The System Engineer / Help Desk Analyst will be responsible for monitoring test infrastructure systems, applications, and processes and ensuring that all issues are identified, tracked, and resolved in a timely manner. This position requires a customer service-oriented individual who has experience monitoring IT enterprise systems and solving help desk-related problems.

Primary Responsibilities

The selected individual will be part of an integrated team working in a very dynamic environment, providing support to multiple geographically distributed systems within a complex network environment. She / he will provide Tier 1 and Tier 2 support to the test infrastructure environment. Responsibilities include, but are not limited to :

• Managing and performing tasks associated with the monitoring of test infrastructure systems, network circuits / appliances, applications and processes.
• Utilizing enterprise monitoring solutions to identify alarms that have been triggered against the test infrastructure environment.
• Identifying and tracking all problems related to the test infrastructure environment.
• Resolving issues whenever possible and escalating when necessary.
• Providing support for calls and emails to ensure all interactions are timely and professional.
• Proactively contacting customers when test infrastructure processes are significantly delayed or may impact their ability to complete a business function on time.
• Participating in the creation and ongoing maintenance of documentation ensuring that clear, concise and accurate information is readily available to assist with incident resolution.
• Providing a complete and accurate summary of all activities during shift to ensure continuity with peers.
• Attaining and maintaining proficiency on all tools and processes associated with the monitoring of the test infrastructure environment.
• Providing technical assistance to companion work groups in support of overlapping projects and maintaining good inter-departmental relations.
• Assisting in root cause analysis exercises concerning reoccurring test infrastructure issues.
• Understanding and following department and division policies and procedures.
• Prioritizing tasks and managing time effectively.
• Performing administrative support for various computer and software systems.
• Communicating with users and publishing status of any system outages, as needed.
• Identifying problems and assigning them to appropriate organizations or individuals for resolution.
• Ensuring problems are escalated to management for additional attention according to duration and severity.
• Acting as a resource to peers and companion workgroups.
• Making process improvements and suggestions, as needed.

Basic Qualifications

Preferred Qualifications

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At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

Original Posting : October 24, 2025

For U.S. Positions : While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range :

Pay Range $89,700.00 - $162,150.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.