Live Channel Help Desk ManagerVirtualVocations • Rockford, Illinois, United States
Live Channel Help Desk Manager
VirtualVocations • Rockford, Illinois, United States
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A company is looking for a Live Channel Help Desk Manager.
Key Responsibilities
Lead a team of Level Two analysts and associates to meet customer service and quality standards
Coach and develop high-performing Subject Matter Experts while managing hiring and attrition efforts
Build and deliver operational reporting to Customer Care leadership and manage escalations effectively
Required Qualifications
Bachelor's degree or equivalent experience required
5 or more years of professional experience, with a preference for athenaOne application experience
Proven experience in leading and managing teams, with a focus on employee development
Proficiency in Microsoft Excel for data collection, analysis, and reporting
Preferred familiarity with data visualization tools such as Power BI and experience with Salesforce CRM
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Help Desk Manager • Rockford, Illinois, United States
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