Pool Deck Ambassador - Customer Experience Specialist

Customer Experience Specialist

Benefits : Competitive salary

Community-first culture

Help convey life skills to children and adults

Fun job environment

Competitive pay

Year-round opportunity

Why Should You Join Our Team?

The ownership is local and cares about the community

Customer focused organization

Supportive culture

Personal and professional development

Compensation and Benefits

$17.00 per hour

Paid training!

Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run on weeknights from 3-7 pm and on weekends during the morning or afternoon hours.

The Position

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school, providing an excellent customer experience. This is a part-time position. Typical work hours are from 3pm to 7pm Mondays through Thursdays and daily on weekends. If you are interested, you can also move up into a Swim Instructor position with us. The Swim Instructor position starts at $20 per hour.

Responsibilities :

• Set up and break down the pool deck area before and after each shift.
• Check water chemistry and temperature prior to swim lessons.
• Welcome students and parents / guardians to the pool
• Interact with swim families
• Assist swim instructors and managers when needed during swim lessons.

Minimum Qualifications

Community-first mindset

Excellent interpersonal communication and organizational skills.

Responsible and professional demeanor.

Comfortable around both children and adults

Preferred Qualifications

1+ years of customer service experience.

Swimming experience

About Us

At British Swim School of Asheville, we teach industry-leading survival-first lessons to the local community. But we are way more than that. We are a locally owned and managed team that deeply cares for our community and are passionate about providing potentially life-saving swim lessons to the residents of Asheville and the surrounding areas. We wake up every morning laser focused on making a substantial impact within our community to combat the tragically high childhood drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one a survival school first and a learn-to-swim school second. As a result, we can support our mission "To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."