Frontline Manager Supervisor
Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what it's like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
What you get to do :
You'll provide frontline management supervision in the following areas : Policies and procedures, projects, personnel, security and safety of all Merchandise locations. You will lead and inspire a team to deliver great guest experiences from the get-go. You will also :
- Guides team to exceed financial and guest service targets for location(s)
- Responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking / appraisals
- Facilitate the timely completion of work order
- Scheduling of ambassadors and monitors Kronos; timecard management
- Monitor and manage location stock flow and Min / Max's, restock displays, and process damaged merchandise
- Product research and management as it relates to the area.
- Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays
- Sign off on Customer refunds up to $200
- Perform department duty responsibilities as assigned.
- Coordinate annual inventory for assigned location(s)
- Assist Manager with plan-o-grams for prompt and correct product activation
- Assist with planning promotional presentation layouts and merchandise events
- Monitor area programs for any inconsistencies and corrects
- Ensure excellent customer service by responding to customer requirements, expectations, and needs
- Occasionally assist other location and areas throughout the park as needed; other duties as assigned
What it takes to succeed :
At least 18 years oldA valid state driver's licenseHigh School diploma for GED; or equivalent combination of education and experienceMinimum two years related experience; or equivalent combination of education and experienceExcellent written / verbal communication skills and be able to speak effectively before groupsExcellent math skills to compute rate, ratio and percent and to create and interpret graphsAble to frequently lift / move 25-50 pounds and stand and sit for prolonged periods of timeAble to regularly use hands and fingersAble to handle multiple tasks and work in a fast paced environmentAble to positively interact with park guests and coworkers of all ages, different ethnic / cultural backgrounds and / or languages, and individuals with special needsOutgoing, and able to provide excellent guest service and interact favorably with the publicAbility to self-motivate as well as motivate ambassadorsBasic knowledge of financial terms for revenue departmentAble to work indoors and outdoors in all weather conditionsAble to work independently and troubleshoot issuesClear understanding of ParkWare, MMS, and Microsoft Office ApplicationsUnderstanding of AP Pro, Photoshop, ATRB, RTS and Scheduler systems preferredTheme park experience preferredThe perks of the position :
Paid Time OffComplimentary Park Tickets and PassesPark Discounts on Food and MerchandiseMedical, Dental, and Vision Insurance401K Retirement planVoluntary InsuranceLife InsuranceDisability BenefitsTuition ReimbursementDependent and Health Care Flexible Spending AccountsEmployee Assistance ProgramLegal Assistance PlanEEO Employer :
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.