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Operations Manager

Operations Manager

Tower MobilitySan Francisco, CA, US
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Job Description :

  • Operations Manager   Position Overview As an Operations Manager, you are responsible for overseeing the day-to-day operations of your designated branch.
  • Your role is critical in ensuring operational excellence, meeting key performance indicators (KPIs), and maintaining a safe, compliant, and efficient workplace.
  • Success in this role requires strong leadership, data-driven decision-making, and the ability to streamline processes while supporting your team.

Salary :

  • $73,000 / yearly   Key Responsibilities Operational Leadership
  • Make daily decisions that improve branch efficiency, including resource allocation, zoning practices, and workflow improvements.
  • Proactively identify and implement process enhancements to maximize productivity.
  • Manage branch operations with minimal oversight, demonstrating sound judgement and autonomy.
  • Workforce & Scheduling
  • Approve timesheets and create driver schedules aligned with business and platform needs.
  • Oversee dispatching supervisors and drivers, setting clear expectations and accountability.
  • Foster a culture of performance and continuous improvement by providing clear targets, coaching, and feedback.
  • Compliance & Administration
  • Ensure completion of all required employee paperwork (e.g., I-9s) and maintain accurate personnel records.
  • Enforce compliance with labor laws, including breaks, overtime, and safety standards.
  • Oversee petty cash and office organization, ensuring smooth administrative operations.
  • Driver Support & Safety
  • Serve as a primary point of support for drivers, ensuring they have resources and guidance to succeed.
  • Promote and enforce safe driving practices to maintain high safety scores.
  • Conduct training programs, including wheelchair safety and sensitivity certifications.  Fleet & Fuel Management
  • Oversee fleet maintenance, inspections, and cleaning schedules to ensure safety and operational reliability.
  • Coordinate preventative maintenance to reduce downtime and costs.
  • Monitor fuel and gas card usage to prevent misuse and track efficiency.    Performance Monitoring & Reporting
  • Track and analyze branch KPIs such as acceptance rate, cancellation rate, fulfillment, and utilization.
  • Provide regular reports and insights to upper management, highlight successes and opportunities for improvement.
  • Take corrective action when metrics fall below expectations.

    • Disciplinary Action & Coaching

  • Apply disciplinary actions fairly and consistently (warnings, suspensions, terminations) in line with company policy.
  • Provide continuous coaching and support to help team members improve performance.   Tools & Technology
  • Leverage operational and fleet management software effectively, including :
  • ○ Paylocity (HR & payroll) ○ Google Suite & Microsoft Office (productivity) ○ Samsara (driver tracking & safety) ○ Fleetio (fleet management) ○ Scale Fusion (device management) ○ Uber, Lyft, and Waymo dashboards (performance monitoring)   Collaboration & Communication
  • Actively engage in meetings (camera on, fully present, and collaborative)
  • Share insights and best practices across branches and departments
  • Escalate issues promptly to the appropriate teams for resolution
  • Represent your branch's needs and achievements to senior leadership Role Expectations
  • Maintain a presence of at least 40 hours per week, with flexibility for additional hours based on operational demands.
  • Consistently demonstrate professionalism, adhering to company policies, including drug-free workplace and dress code
  • Be proactive in communication and transparent in decision-making
  • Balance operational oversight with strategic thinking, ensuring both immediate goals and long-term improvements are met Powered by JazzHR
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