Computer Systems Support Engineer

Overview

Join to apply for the Computer Systems Support Engineer role at Tata Consultancy Services

Responsibilities

• Willingness to work in flexible shift schedules and available for on call support
• Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom
• Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels
• Manage and troubleshoot Citrix Virtual Apps and Desktops
• Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco
• Provide comprehensive support for end-user hardware, software, and peripherals
• Support mobile technologies such as iOS devices, Workspace ONE, and Intune
• Experience in handling tickets via ITSM tool preferably Service Now
• Ability to work independently and manage tasks effectively
• Experience working with a team in a larger IT environment
• Experience working with video conferencing systems from companies like Poly and Cisco
• Good communication skills, able to interact with different IT customers, including leadership
• Knowledge of Windows 10 / 11, Virtual Desktops, and MacOS
• Knowledge of Microsoft Endpoint Configuration Manager and JAMF
• Familiarity with Citrix Virtual Apps and Desktops
• Experience helping users with their computers, software, and devices

Qualifications

Salary Range : $55,000 - $65,000 a Year

Benefits

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