Fixed Operations Assistant - Part Time

Service Representative

Hendrick Honda Bradenton Location : 5515 14th Street West, Bradenton, Florida 34207

Summary : Responsible for maintaining and organizing the service RO file / storage area. Maintaining customer service lounge and assisting customers on a needed basis.

Supervisory Responsibilities : This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following :

• Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
• Assists Service Advisor by locating documents.
• Assists with moving vehicles.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education : o GED

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study / Work Experience :

o Accounting

o Business

o Human Resources

o Information Technology

Desired Work Experience :

o 3-5 years

o 5+ years

Education / Experience : Previous experience in automotive or customer service industries desired. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses :

o Automobile Salesperson License

Computer Skills :

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills :

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations :

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands :

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Ability to lift (40) lbs.

Environment Demands :

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability :

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability :

Ability to add, subtract, multiply, divide and organize in numerical order.

Reasoning Ability :

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values :

To perform the job successfully, an individual should demonstrate the following Core Values :

Servant Leadership : Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect : Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity : Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm : Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning : Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels : Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement : Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.