Engagement manager

AI Program Delivery Manager

At Writer, we help our customers become AI-first companies by transforming each function in their organization in a deeply partnered way. Companies need to become AI-first in a way that scales securely, is easy for IT to maintain, and ensures adoption. Writer is the purpose-built solution for that. As an AI Program Delivery Manager, you'll help enterprises adopt Writer, enabling them to transform their processes and workflows to be AI-first. You play a key role in ensuring that customers gain early wins and establish the foundation for AI adoption at scale.

Your responsibilities :

• Act as part of the account team, partnering closely with Customer Success Managers and Account Executives, to ensure successful customer adoption of Writer.
• Define and own a comprehensive delivery plan across all workstreams mapped to our customer success blueprint (delivery methodology).
• Collaborate with customers on program planning, and hold cross-functional teams accountable to the plan for key deliverables and milestones.
• Proactively identify, assess, mitigate, and escalate as needed, potential risks that could impact the success of the customer's adoption of the Writer platform.
• Develop and execute a communication plan to keep all customer and internal stakeholders informed throughout the program lifecycle.

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Benefits & perks (US Full-time employees)

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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