Customer Support Analyst

A company is looking for a Customer Support Analyst for a 6-month remote contract starting November 3rd, 2025.

Key Responsibilities

Respond to customer inquiries and technical issues through various communication channels

Document customer interactions and escalate complex issues as necessary

Collaborate with team members to identify recurring issues and contribute to process improvements

Required Qualifications

Customer-focused mindset with a commitment to exceptional service

Understanding of Windows Operating systems and common web browsers

Experience using customer support tracking tools

Experience working with SQL Databases, XML, and scripting preferred

1-2 years in a customer support capacity is preferred