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IT Technician 2-ITS Customer Technical Support
IT Technician 2-ITS Customer Technical SupportThe University of Tennessee Health Science Center • Memphis, TN, US
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IT Technician 2-ITS Customer Technical Support

IT Technician 2-ITS Customer Technical Support

The University of Tennessee Health Science Center • Memphis, TN, US
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IT Technician 2-ITS Customer Technical Support

Hiring Salary : $19.67 / Hourly

Market Range : 07

Job Summary

The IT Technician 2 assists UT Health Science Center students, faculty, and staff with incident management, service requests, software repairs, network troubleshooting, software analysis and testing via phone, e-mail, or walk-in to the Service Desk area.

Responsibilities

  • Provides 1 st and 2 nd tier problem-solving technical support via phone, email, or walk-in to all UT Health Science Center students, faculty, and staff on various devices including desktops, laptops, printers, and a variety of mobile devices.
  • Utilizes remote access software to resolve incidents, installs software, and updates workstations for users in any location, including international and at-home personal equipment.
  • Documents all technical calls and assigns the 3 rd tier in the ticketing system.
  • Handles requests for storage server permissions and assists with mailbox and calendar permissions for campus customers.
  • Collates information and submits requests for account management tasks, cloud-based service access and equipment moves and setups across UT Health Science Center.
  • Repairs and maintains student print kiosks located throughout the UT Health Science Center campus.
  • Test and evaluate software application and new hardware before production release.
  • Assists ITS Hardware Services by re-imaging UT Health Science Center workstations using the Microsoft Deployment Toolkit in the Service Desk as requested.
  • Performs other related duties as assigned.

Qualifications

Minimum Requirements

  • Education : High School Diploma or GED. (TRANSCRIPT REQUIRED)
  • Experience : Two (2) years of relevant experience; OR a combination of education and experience to equal two (2) years.

    • Knowledge, Skills, And Abilities

  • Knowledge of Microsoft operating systems, Microsoft Office products, Macintosh operating systems, iOS, and Android OS.
  • Excellent organizational and communication skills to communicate complicated technical solutions to a variety of computer problems.
  • Ability to maintain a professional and customer-focused attitude.

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