Assistant Manager of Dining Services

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The Assistant Manager of Dining Services role at University at Buffalo Campus Dining & Shops is a full-time, non-exempt position that provides support and assistance to the unit manager in areas such as scheduling, time and attendance tracking, supervision, coaching, and training of unit employees.

Position Summary

This position requires the manager to be hands-on and on the floor during peak times, supporting employees and providing excellent customer service. The Assistant Manager is responsible for implementing and maintaining all operational procedures and programs related to dining operations.

Expected Hours of Work

This is a full-time position with a schedule based on customer needs and business requirements. The position primarily works a set schedule during the school year, including one weekend day, and may include weekends, evenings, and late-night hours.

Essential Functions

• Staff supervision, including coaching, counseling, disciplinary procedures, and cross-training of employees.
• Participates in interviews, hiring, training, scheduling, and providing daily supervision to student, union, student manager, temporary, and casual employees.
• Service management, including line checks, manual station inspections, and handling customer complaints.
• Administrative management, including maintaining schedules, overseeing student manager programs, and preparing financial and operational statements.
• Production management, including ensuring efficiency in ordering, receiving, and storage processes, and providing leadership for menu concept development.

Education and Training

Desired Qualifications

Work Environment

Physical and Mental Demands

Licensure / Certification

ServSafe Certification

Travel

Travel between UB campuses may be required, and attendance at conferences and / or special events may be necessary.

Equal Employment Opportunity

University at Buffalo Campus Dining & Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status.

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