Shift Leader

Join Our Team

We get asked all the time, "what is the secret to your delicious cakes?". The answer is simple : it's high performing talent. We are proud to be part of a business that now has over 350 independently-owned franchise locations in the United States and Canada. We are currently seeking talented Shift Leads to join our two-store, award-winning operation with locations in Chicago (Lincoln Park) and suburban Oak Lawn.

First and foremost, you will lead a team whose responsibility it is to delight every single customer who walks through our doors! You will understand how to build and execute a marketing plan, constantly looking for ways to partner with new customers and develop new relationships. You'll understand how to run a good, effective business, and you'll manage both the front and back of house operation. You will discover and execute opportunities to improve store efficiency while never compromising on customer service. You will grow and develop existing store talent, with a key focus on building a team culture that embraces continuous improvement while having fun. Most importantly, you will represent our brand every day in the community and while you're in the store.

You are a highly motivated, extremely personable, servant leader who understands the needs of and has worked in a busy retail operation. You understand how to execute a "lean and mean business plan". You've had experience managing diverse teams and you understand how to maximize the potential of every team member. You're organized, thoughtful and you understand attention to detail. You're crafty, and you'll know how to respond quickly to meet deadlines. You understand how to run a business if it were your own, wisely spending and investing each dollar. You will also have a strong sense of humor, as we like to laugh and have fun! Our ideal candidate has experience in business development and community relations. You will also need a driver's license and at least 2 professional references.

No bakery experience? No problem! While it's a huge plus to have worked in a retail business focused on food, we can teach you. You will receive on the job training and have a direct reporting relationship with the owners of the store. You'll learn our operations end-to-end, and you will try your hand in all of the areas of our business. You will receive a competitive salary and a commitment from us to invest in your development as a manager. Did we mention some free cake tastes and a great discount on our products?

Please see the requirements and qualifications below, and reach out to us by submitting your application or reaching out to the store directly!

Responsibilities :

• Supervise all team members
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Resolve escalated customer complaints
• Drive top operations through streamlined efficiency
• Build relationships with the community and corporate clients through multiple events

Qualifications :

Job Type : Part-time 20-30hrs

Salary : $17 / hour based on experience and qualifications

Job Types : Part-time, must have open availability, this is not a seasonal position