Bilingual Call Center Representative

A company is looking for a Bilingual Associate Call Center Representative - Spanish & English.

Key Responsibilities

Provide high-quality customer interaction by addressing customer needs with integrity and empathy

Use professional judgment to escalate customer issues to management when necessary

Promote sales of available products and services and participate in on-call rotation

Required Qualifications

High school diploma or GED completed at the time of application submission

One year of customer service experience, including call center, hospitality, or retail

Bilingual and fluent in Spanish and English, with the ability to read and translate between the two languages

Willingness to work in a 100% phone-based customer interaction environment

Access to reliable high-speed internet and a quiet work environment