Patient Service Rep - Capital Region Emergency Room Full Time Days

Clerical Support Specialist

MU Health Care is looking for a dynamic and compassionate individual to join our team. The ideal candidate is a problem-solver with excellent guest relations skills, ready to collaborate with patients, families, and staff to ensure a seamless experience. We seek someone who thrives in a fast-paced environment, maintains a positive attitude, and is committed to our Culture of Yes to Care, Deliver, Innovate, and Serve. If you have a knack for organization, a keen eye for detail, and a passion for helping others, this role is perfect for you. Join us and be a part of a team that makes a difference every day!

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system the only in mid-Missouri is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions with growth, opportunity and support every step of the way.

Verify eligibility for insurance benefits with payor / insurance company on a timely basis.

Submit Emergency Department Notice of Admissions critical in securing payment for the encounter (VA patients).

Process high volume of acutely ill patients in poor condition with constant patient turnover.

Accurately identify patients in highly acute conditions in order to protect patient safety and prevent medical record duplicates through best practice registration processes and policies.

Execute disaster preparedness protocols and policies related to high volume of unidentified patients in emergency mass influx events.

Keep abreast of regulatory agency requirements specific to the Emergency Room department as well as inpatients to the health system.

Possess knowledge of level of cares to assess what patient types can be transferred back to the Emergency room in acute scenarios preventing duplicate encounters.

Screen uninsured patients' eligibility for Medicaid expansion.

Prioritize multiple tasks within short period of time; for example, trauma arrivals and communications with EMS; strong collaboration skills required to work in a multi-disciplinary environment.

Perform bedside registration process between ED PSR and patient / family; ensures obtaining verification so accurate insurance benefits are applied for each patient.

Communicate with patient families experiencing emotional events while providing support and acting as a liaison between clinical staff and families regarding patient needs.

Resolve volume of technical errors and issues that impede patient care; must be able to independently make correct decisions to ensure proper patient care occurs.

Adapt to an unpredictable environment and deescalate agitated and sometimes aggressive patients in a professional manner, display empathy to patients in a professional manner.

Responsible for reporting to work in timely manner for all scheduled shifts.

May complete unit / department specific duties and expectations as outlined in department documents.

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.

Six (6) months of experience with frontline customer service and guest relations duties and skills

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Additional license / certification requirements as determined by the hiring department.

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and / or move objects above the shoulders and below the knees. The employee may frequently lift and / or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.

This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.