Dispensary Assistant General Manager

Assistant General Manager

This role reports to the store's General Manager (GM). The Assistant General Manager (AGM) is responsible for assisting the GM in day-to-day operations of the dispensary in accordance with local and state standards, and procedures set by the Company. The person in this role needs to be flexible and help the store where they need it most.

Essential Functions :

Operations Support and Management :

• Conduct ongoing training and development of Budtenders and Customer Service Representatives (CSR) to ensure a consistent performance and knowledge base of Company SOPs, a comprehensive understanding of all marijuana and marijuana-infused products, and best practices for dispensary staff and customer relations.
• Be a positive influence and cheerleader to all staff and customers.
• Assist with Budtender workflow by providing change and routine drawer checks to ensure appropriate cash drops.
• Work with CSRs to maintain payroll budget by controlling number of employees needed compared to daily customer flow. Send employees home or adjust hours accordingly.
• Ensure compliance with all Corporate policies, local and state standards, applicable employment laws, and be consistently fair in the treatment of all team members.
• Responsible to plan and delegate daily goals and tasks to CSRs and Budtenders to maintain a compliant and clean storefront, floor area, and common back areas.
• Work with the GM to set sales, customer service improvements, and profit goals and lead staff to exceed them.
• Help manage Budtender and CSR performance by observing performance, providing feedback, and giving recognition. Conduct quarterly employee reviews with GM for all employees.
• Respond to all staff questions, concerns, or suggestions in a timely and supportive manner.
• Resolve any staff conflicts immediately and professionally. Immediately, report conflicts and resolutions to the GM and / or Operations Manager.
• Participate in the Company and on-the-job trainings to improve skills, productivity, and promotion candidacy.
• Must have open availability for scheduling. Opening and closing shifts will be required.

Reports and Documentation :

Customer Experience :

Inventory Management :

Pay : Based on experience.